Likelihood to Recommend Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow. A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.
Read full review The thing I mentioned earlier where we're constantly dealing with federal regulations or new agents that they want us to install and deploy and just getting those out in a consistent manner in a canned installation via Playbook is ideal
Read full review Pros The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users. It includes email notifications where users are able to respond to an email and it updates the ticket. The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group. Read full review Makes it easy to create and share automation in one central hub. Ansible content collections give me the ability to reuse code, making it rapid to carry out complex IT processes. Event-driven automation allows me to reduce manual tasks: it is rapid to know which action to take and respond automatically by receiving events from external apps automatically. Read full review Cons Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult. A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed. Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding. Read full review Workflows should have more flexible paths than just success or failure. The upgrade process can be challenging with differences in security and environment. There is an opportunity to add CICD functionality into the tool. For development, it would be nice to have the option of editing a repo directly from AAP to allow quick tests/reruns. Then, allow it to push the updates back or create a new branch/PR in GitHub. The RBAC is good but could use improvements. One example would be an option that allows admins to assume the access of another user to validate it works as expected. Read full review Likelihood to Renew We are deploying Ansible at all levels of the organization
Read full review Usability the yaml is easy to write and most people can be taught to write basic playbooks in a few weeks
Read full review Performance Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.
Read full review Support Rating We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.
Read full review There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.
Read full review Implementation Rating I spoke on this topic today!
Read full review Alternatives Considered BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.
Read full review AAP doesn't truly stack up against any of the products mentioned except for
Aria Automation. But, it is extensible and open and has a lower cost to entry.
Read full review Return on Investment The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization. The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call. Read full review Red Hat Ansible Automation Platform offers automation and ML tools that allow me to automate complex IT tasks. Through automation analytics, it is seamless to gain full visibility into automation performance allowing me to make informed decisions. Red Hat Ansible Automation Platform allows me to move rapidly from insights to action. Creating and sharing automation content in one place unify a team in one place hence enhancing real-time collaboration. Read full review ScreenShots