Bolste vs. Genesys Cloud CX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bolste
Score 9.1 out of 10
Small Businesses (1-50 employees)
Bolste™ is a complete business operating system, designed to simplify work-life and help businesses grow by streamlining communication and collaboration. The system brings together separate applications – email, chat, tasks, file-sharing, calendars, and more – into a single, simple platform. Available on the web and via iOS and Android apps, Bolste enables remote users to stay connected and productive from anywhere. The admin console shows employee activity, making it easy to…
$0
per user
Genesys Cloud CX
Score 8.4 out of 10
N/A
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
$75
per month
Pricing
BolsteGenesys Cloud CX
Editions & Modules
Basic
$0
per user
Pro
$9.99
per month
Genesys Cloud CX 1
$75.00
Per User Per Month
Genesys Cloud CX 2
$110.00
Per User Per Month
Genesys Cloud CX 3
$140.00
Per User Per Month
Genesys Choice
Contact sales team
Contact sales team
Offerings
Pricing Offerings
BolsteGenesys Cloud CX
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBolste offers three (3) packages that meet the exact needs of any user. BASIC is a free version perfect for an army of one or for small group to try out the solution. PRO is a more robust version perfect for larger teams and SMB organizations. CORPORATE is a full-scale version perfect for enterprise solutions.Pricing plans can also be billed hourly.
More Pricing Information
Community Pulse
BolsteGenesys Cloud CX
Top Pros
Top Cons

No answers on this topic

Features
BolsteGenesys Cloud CX
Project Management
Comparison of Project Management features of Product A and Product B
Bolste
8.8
1 Ratings
10% above category average
Genesys Cloud CX
-
Ratings
Task Management9.11 Ratings00 Ratings
Gantt Charts8.21 Ratings00 Ratings
Scheduling8.21 Ratings00 Ratings
Workflow Automation9.11 Ratings00 Ratings
Mobile Access9.11 Ratings00 Ratings
Search9.11 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bolste
8.7
1 Ratings
9% above category average
Genesys Cloud CX
-
Ratings
Chat9.11 Ratings00 Ratings
Notifications8.21 Ratings00 Ratings
Discussions8.21 Ratings00 Ratings
Internal knowledgebase8.21 Ratings00 Ratings
Integrates with GoToMeeting9.11 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.11 Ratings00 Ratings
Integrates with Outlook9.11 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bolste
8.9
1 Ratings
9% above category average
Genesys Cloud CX
-
Ratings
Versioning8.21 Ratings00 Ratings
Video files9.11 Ratings00 Ratings
Audio files9.11 Ratings00 Ratings
Document collaboration9.11 Ratings00 Ratings
Access control9.11 Ratings00 Ratings
Advanced security features8.21 Ratings00 Ratings
Integrates with Google Drive9.11 Ratings00 Ratings
Device sync9.11 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Bolste
-
Ratings
Genesys Cloud CX
8.9
297 Ratings
5% above category average
Agent dashboard00 Ratings8.9286 Ratings
Validate callers00 Ratings8.6257 Ratings
Outbound response00 Ratings8.7228 Ratings
Call forwarding00 Ratings9.3253 Ratings
Click-to-call (CTC)00 Ratings9.2203 Ratings
Warm transfer00 Ratings9.1276 Ratings
Predictive dialing00 Ratings9.2169 Ratings
Interactive voice response00 Ratings9.0234 Ratings
REST APIs00 Ratings9.1202 Ratings
Call scripts00 Ratings9.1218 Ratings
Call tracking00 Ratings8.7272 Ratings
Multichannel integration00 Ratings8.2215 Ratings
CRM software integration00 Ratings8.7210 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Bolste
-
Ratings
Genesys Cloud CX
8.6
283 Ratings
1% above category average
Inbound call routing00 Ratings9.2266 Ratings
Omnichannel inbound routing00 Ratings8.1207 Ratings
Recording00 Ratings9.3267 Ratings
Quality management00 Ratings8.8248 Ratings
Call analytics00 Ratings8.9255 Ratings
Historical reporting00 Ratings8.2267 Ratings
Live reporting00 Ratings8.6260 Ratings
Customer surveys00 Ratings7.6157 Ratings
Customer interaction analytics00 Ratings8.7191 Ratings
Best Alternatives
BolsteGenesys Cloud CX
Small Businesses
HCL Connections
HCL Connections
Score 8.8 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
HCL Connections
HCL Connections
Score 8.8 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BolsteGenesys Cloud CX
Likelihood to Recommend
9.1
(1 ratings)
8.6
(309 ratings)
Likelihood to Renew
-
(0 ratings)
7.5
(30 ratings)
Usability
-
(0 ratings)
8.0
(65 ratings)
Availability
-
(0 ratings)
8.6
(7 ratings)
Performance
-
(0 ratings)
7.7
(7 ratings)
Support Rating
-
(0 ratings)
7.3
(126 ratings)
In-Person Training
-
(0 ratings)
8.0
(4 ratings)
Online Training
-
(0 ratings)
8.1
(8 ratings)
Implementation Rating
-
(0 ratings)
6.7
(24 ratings)
Configurability
-
(0 ratings)
7.9
(9 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.6
(13 ratings)
Ease of integration
-
(0 ratings)
7.5
(11 ratings)
Product Scalability
-
(0 ratings)
8.6
(6 ratings)
Professional Services
-
(0 ratings)
7.6
(10 ratings)
Vendor post-sale
-
(0 ratings)
8.8
(13 ratings)
Vendor pre-sale
-
(0 ratings)
8.7
(13 ratings)
User Testimonials
BolsteGenesys Cloud CX
Likelihood to Recommend
Bolste
Bolste is best suited for companies that rely on team work and e-mail communication within/between departments
Read full review
Genesys
Genesys Cloud does complex routing scenarios very well. Simple routing scenarios we utilize Microsoft Teams due to licensing cost. The desktop client is fast. The desktop client "breaks" frequently, especially for users with inconsistent network connections. The client has to be "refreshed" constantly.
Read full review
Pros
Bolste
  • Keeps everybody on the same page.
  • Easy to access/use.
Read full review
Genesys
  • Documentation is stellar, and I am able to search Beyond training or the knowledge base for anything I need.
  • Call flows and IVR is stupid easy to build and work in.
  • End users (CSRs) like the interface and seem to be able to navigate easily in the system.
Read full review
Cons
Bolste
  • There is only 7GB of storage in the Plus Pack.
Read full review
Genesys
  • Forecasting - when a forecast is updated it doesn't currently have the ability to update schedules attached to that forecast, I believe this is in the works of changing
  • Leave - the system doesn't have an integrated leave management system. It does have some capacity but not to the level of what we need
  • Reports - the off-the-shelf reports don't meet our needs and we have had to invest in getting reports made to our specifications, but well worth it
Read full review
Likelihood to Renew
Bolste
No answers on this topic
Genesys
Genesys Cloud CX is a solid product and deserves to be in the upper right quadrant in Gartner. They are true innovators in the customer experience space and based on the innovation taking place monthly, they will likely stay in this spot. The product gains new features every time you blink your eyes.
Read full review
Usability
Bolste
No answers on this topic
Genesys
Everything is very good. It is very useful, friendly to users and it makes our work easier than what we expected. I think that I don't need any help from someone on how to use Genesys coz basically they will directly feed it to you without any hassle on using it.
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Reliability and Availability
Bolste
No answers on this topic
Genesys
We had a couple of times where there were application issues or unplanned outages, but they were resolved very quickly. We were never in the position where it was a total outage, which is very important.
Read full review
Performance
Bolste
No answers on this topic
Genesys
The pages are loading quickly but not every time. There is a delay sometimes. About the integrations, everything is working as expected, there is no slow down.
Read full review
Support Rating
Bolste
No answers on this topic
Genesys
There seem to be so many pages and options for support - but none of them are very seamless and some are very hard to maneuver or manage. I would like to learn more about the product features and tutorials etc. - but have had a hard time finding appropriate content.
Read full review
In-Person Training
Bolste
No answers on this topic
Genesys
Genesys team that provide trainings are friendly and professional. They helped us to understand well the product and the functionalities. The training was detailed with use cases. At the end, we got a task to develop that ended with success and we got some Genesys rewards. It was amazing experience
Read full review
Online Training
Bolste
No answers on this topic
Genesys
I have taken the preparatory course for Genesys Cloud Certification. I must say that it is a good training for administrators and analysts. The bibliography is very clear and is easy to identify the topics, which are conveniently separated. It is, in my opinion, mandatory for those who want to exercise the position of Genesys Cloud platform administrators.
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Implementation Rating
Bolste
No answers on this topic
Genesys
The support engineer that I partnered with during the implementation was exceptional. Every element of the process was done together and the end result of the efforts to grow the knowledge to be able to hand over at the end enabled a pretty smooth transition.
Read full review
Alternatives Considered
Bolste
No answers on this topic
Genesys
Genesys cloud has a more stable environment, a more user-friendly interface, and efficient call center administration on the telephony side. AI capabilities, extension number capability inbuilt. Integration with Salesforce for calling, integration with azure active directory for SSO sign on, more responsive work environment, more support from the customer service, efficient for a large organization.
Read full review
Contract Terms and Pricing Model
Bolste
No answers on this topic
Genesys
Genesys provides Licensing in 3 tier subscription types of licenses on top based on any business requirements then any sort of feature/functionality inclusion (or removal) is discussed openly. There are 2 types of billing models available which are "Named" and "Concurrent" based on the type of roles users will perform in Genesys Cloud CX environment (eg. Agent, Supervisor, Administrator, and Business Users) Also, the billing period/frequency starts on the actual day the platform is delivered.
Read full review
Scalability
Bolste
No answers on this topic
Genesys
We were able to successfully implement Genesys Cloud (formerly PureCloud) to multiple departments successfully with a range from low call volumes to very high.
Read full review
Professional Services
Bolste
No answers on this topic
Genesys
Professional services are definitely much more experienced than the support teams, and the price for their services is very fair. I wish that the support team could help answer simple questions about work that the PSS team does, however, so that we do not have to use our SOW for simple Q&A emails.
Read full review
Return on Investment
Bolste
No answers on this topic
Genesys
  • SLA improvement (thanks to better overview during real-time scheduling).
  • Better/easier work with multiskilled users which offers more possibilities to work with FTEs (less FTE needed).
  • One time big investment was needed for hardware (laptops, headphones) as we used to work on desktops previously.
Read full review
ScreenShots

Bolste Screenshots

Screenshot of Activity Feed – displaying all activity across a your account, making it easy to see the latestScreenshot of Calendar – for scheduling meetings / events and tracking task due datesScreenshot of Tasks – for creating, assigning and managing tasks or "to-dos"Screenshot of Contacts – enabling you to easily connect with contacts from inside and out of your organizationScreenshot of Shared Files – allowing you to easily share and find filesScreenshot of Bolster Navigation – where you find your personal tools and files (under My Bolster), as well as your shared Bolsters for collaboration

Genesys Cloud CX Screenshots

Screenshot of Genesys Cloud directories make it easy to find the right person in your organizationScreenshot of Agents can see the activities in their queue in this easy to use dashboardScreenshot of Contact center managers are able to quickly get a view on key metrics in this dashboardScreenshot of Call Center Co-browsing capabilities built-in