Bonterra EveryAction enables nonprofits to increase efficiency, optimize supporter and prospect interactions, and raise more money by providing expansive fundraising, digital, and organizing tools on a unified CRM.
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Donorbox
Score 8.8 out of 10
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Donorbox is a recurring donation platform from the organization of the same name in Virginia, that aims to provide nonprofits with a better donation checkout process, and help nonprofits connect with their donors and volunteers more closely with a donor management system.
For us, Bonterra EveryAction is very well suited for nonprofit fundraising and donor relationship management. For example, we use it to keep donor history in one place, track pledges and moves management, follow up on cultivation and stewardship, and prepare reports and dashboards for our Advancement Committee meetings. It is very helpful when we need to see the full picture of a donor’s relationship with us. Where I find it less appropriate is when we need very specific event functionality, highly customized reporting, or integrations with other platforms. For example, some event-related processes require additional work or manual steps, and sometimes we need to export data to Excel to create the exact report or analysis we need. I also think stronger integrations and smoother data synchronization would make it much more efficient for our team.
I think Donorbox is well suited to an environment that has a lot of traffic and could be prone to bottlenecks, like a check-in desk, where it's an important spot to engage visitors for donations but cannot be efficiently done in an individual, personal way - much more engaging to have it as a self-serve kiosk that visitors can engage with using various forms of payment.
The moves management action plans have been very helpful while setting up our individual fundraising framework. Allowing us to track everything in one place
The reports are extremely helpful when dissecting different segments of our donor base, including HNWI, LYBNT, etc
We will never us EA, nor recommend them to another org, simply based on their failed promises to deliver training, on-boarding and then charging our account during our free 3 month period, then after cancelling the contract their legal department tried to force us to sign a cancellation agreement that barred us from writing reviews, making comments, etc!
It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.
The only issue I have had with availability is when I don't have my work phone with me, which prevents me from providing a multi-factor authentication code to access the portal. Other than that, I have not had an issue with availability or outages.
I feel like product support and training should go hand in hand. Having to pay $5k to learn how to use a database is absolutely ridiculous and should be offered with the cost of your database, as it is with every other database I've ever used in the last 10 years of my career. With that being said, once I took the training, I found that the support was much more available. Having training and support behind a paywall is bad business in my opinion
They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.
It natively integrated with NGP Van extremely well. it also integrated very well with our zoom platform and our use of the Mobilize platform. The bulk upload feature allowed us to move large amounts of initial data into the platform easily. The removal of duplicates was also a fairly easy task.
Nation Builder—I would say this is a very pared-down version of VAN that requires extensions and outside software to do about 80% of what VAN can do natively. NB does have a better geocoding system that can geocode a location with just the address and does not require coordinates.
We are able to make informed fundraising decisions. We can easily see what campaigns were successful so that we know where to invest our time. We expect to see improved fundraising performance.
Saving time on data collection: Having automated reports on donations and grant funds raised is a huge time saver. Rather than spending hours once a quarter pulling information out of a bulky Excel sheet, we can simply refresh the reports we've set up and visualize the data anytime.
Saved money on other softwares since Bonterra EveryAction is a one stop shop: We've been able to cancel the subscription to our email marketing company since we send all our campaigns through the software. We are also able to send surveys and to host our donation page.
