EveryAction gets the job done
Updated June 21, 2021

EveryAction gets the job done

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EveryAction

We use it as a CRM, as it has the same interface as VAN, another system we use often. We also use it to send emails, host events, promote advocacy, and fundraise.
  • It looks just like VAN, so when you know the VAN you know EveryAction
  • Targeted emails
  • Advocacy pages
  • It could link to the VAN better
  • Virtual phone banks are being left behind by auto-dialers
  • Better connection to Mobilize
  • Fundraising has been minimal with EveryAction thus far
  • Outreach would be impossible without it
  • As far as ROI, we function differently. We're grant funded. So unless we're able to do the things EveryAction helps us with, such as target the people we need to move, and make things happen based on issues for which we have activist codes, survey questions, or push an issue in a specific area, we wouldn't be as successful in maintaining our goals.
I officially dove in to EveryAction shortly after we switched from EveryAction 7. I hate that all of our contacts now have the same entry date, July 9, 2017. That information is so helpful, and now every contact we have prior to that transfer has the same entry date.
I often get locked out because of my VAN account and the half-link between the two. I dislike that the URL begins with "app4" and it can make it difficult for a lot of folks to find it.
I don't put a lot of weight on the advocacy, but it helps some people feel connected to an issue. So EveryAction has stood up where it needed to.

Do you think EveryAction delivers good value for the price?


Are you happy with EveryAction's feature set?


Did EveryAction live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EveryAction go as expected?


Would you buy EveryAction again?


EveryAction does all of the things we used Vtiger for, and more.
I just love that it looks exactly like VAN. If you're in a position where you also need to use the VAN, I'd only recommend EveryAction.

Using EveryAction

5 - Data, Organizers, Administrators.
2 - Digital Organizers, Data wonks, Experience.
  • General supporter outreach
  • Supporter outreach by specific voting district
  • Mass emails
  • Maintaining partner relations
  • Tracking our membership
  • Fundraising
  • Voter Contact
  • Relational Organizing
  • Better fundraising efforts
  • Closer maintenance in our membership
  • Further integration options
It works, and it helps folks learn the software format of the VAN.

Evaluating EveryAction and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We operate on a shoestring budget so price is important, but functionality and ability to help us reach our goals and maintain our grants is a much higher priority. EveryAction also helps us locate supporters by voting district, down to city council district, so when something happens and we need to rally the troops, we can be as granular, specific, and personal as possible.
Knowing it has the same interface as the VAN, I'd probably make the selection process even quicker.

EveryAction Implementation

Change management was minimal - None really
  • Duplicate contacts
  • Origin Sources of contacts
  • Activist Codes/Survey Questions

EveryAction Training

I knew the VAN, so I understood the interface. I think training would be necessary for those without that skillset, and would be hugely beneficial for how often we use the VAN.

Configuring EveryAction

It does everything I need it to do for now.
Know exactly what your goals are for the system before diving it.
Some - we have done small customizations to the interface - Voter outreach is limited to a few specific functions, and we've streamlined our EA to promote that.
No - we have not done any custom code

EveryAction Support

This is the main area where they could improve. When we request help, it stays internal - I can only request help from coworkers. There haven't been many times when I needed support, but when I do, it's tough to get.
Support understands my problem
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Difficult to get immediate help
I actually do not know, so I doubt it. But our current level of support shouldn't even be an option. The lowest level of support should be more than what we're currently getting.
I usually get my support from others who know the system, or those who work for NGP (but not directly with EveryAction).

Using EveryAction

It's great, but the learning curve is pretty substantial.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
Slow to learn
Lots to learn
  • Searching individuals
  • Pulling lists
  • Sending emails
  • Inputting Data!
  • Signing in - it links with VAN sometimes, locks me out, and leaves me in an endless circle of not being able to sign in.
  • Admin Panel can be tough to navigate
  • The system is complex, so when you learn something well, it's easy to stick to that one thing and not learn the rest of the system.
Yes - Similarly, but the last time I used the mobile interface, there was nothing unique about its "interface" as it was the same setup as the web version.

EveryAction Reliability

We have had no issues in our rapid growth
Will not go higher than 8 because of how often I end up locked out

Integrating EveryAction

it works, but with some bumps.
  • Outvote
  • Mobilize
  • VAN
Outvote worked fine, VAN doesn't really work for obvious reasons, and Mobilize is still in the works.
  • Google Forms
  • Facebook somehow
  • API (e.g. SOAP or REST)
I think everything we did was via an API
It makes life a lot easier

Upgrading EveryAction

Yes - Minimal down time, but I was upset that the origin source of each contact was updated with the upgrade. Every contact we had in the system prior to the upgrade, their entry date into our system was the day of the upgrade, which has been problematic.
  • I honestly don't know, it seems the same to me.
  • More integration availability
  • Easier to identify specific postal locations without certain pieces of the address
  • Less time spent locked out the system