BotMyWork Chatbot Builder (discontinued) vs. Comm100 vs. Workativ AI

The BotMyWork Chatbot Builder is very competitively priced with their subscriptions, making it more appealing against their competitors, and with its detailed interface, you have a great level of control of almost every aspect of the bot. With the analytics data, you can also observe trends in conversations, allowing you to fine tune the responses of your bots to better cater to the needs of the end user.

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat

Workativ has saved a lot of time. Their automation offerings are endless and allow us (the IT team) to spend more time on other projects. Workativ was our last piece of the puzzle that allows us to setup new starters to the business without any physical IT setup.

Incentivized

• Chatbot
• Q&A matrix
• Data analytics

• We have a live chat icon on the website, so users can easily contact us for instant support.
• Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

• Automation
• Connects to many applications
• Save time

Incentivized

• Cluttered administrative interface
• Simplified API
• Drag-and-drop code generator

• Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
• If you know anything about computers, the training Comm100 provides is remedial.

Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.

Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.

• For only $9 per month, we now have a more personalized FAQ for our customers
• The interactive nature of the bot creates a less static feel for our customers
• The ability to automate the collection of user data and store within spreadsheets

• Our download-to-purchase cycle increased by around 3% after applying the live chat system.

• Saved time which allows IT hours to be used elsewhere

Incentivized