Brand Embassy (discontinued) vs. GFI HelpDesk
Brand Embassy (discontinued) vs. GFI HelpDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A |
Brand Embassy (discontinued) | GFI HelpDesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | GFI HelpDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Brand Embassy (discontinued) | GFI HelpDesk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | GFI HelpDesk | |
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Likelihood to Recommend | 2.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | GFI HelpDesk | |
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Likelihood to Recommend | Discontinued Products | GFI Software No answers on this topic |
Pros | Discontinued Products | GFI Software No answers on this topic |
Cons | Discontinued Products | GFI Software No answers on this topic |
Likelihood to Renew | Discontinued Products | GFI Software No answers on this topic |
Usability | Discontinued Products | GFI Software No answers on this topic |
Support Rating | Discontinued Products | GFI Software No answers on this topic |
Alternatives Considered | Discontinued Products | GFI Software No answers on this topic |
Return on Investment | Discontinued Products | GFI Software No answers on this topic |
ScreenShots | Brand Embassy (discontinued) Screenshots |