What users are saying about
11 Ratings
11 Ratings
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Score 9.7 out of 101

Likelihood to Recommend

Brand Embassy

I believe that the Brand Embassy is something everyone can use. The team is very good about listening to your needs and always tries to incorporate it into the newest version
Marek Šoth profile photo

Pros

Brand Embassy

  • Social CRM - We love it! Each consultant sees immediately what we solved with a fan (+ our notes) in the past on every social network. It saves a lot of time.
  • Team work - It works perfectly. Sharing, notes, confirmation replies...
  • Speed and stability - I do not remember when it was with Brand embassy a problem.
Marek Šoth profile photo

Cons

Brand Embassy

  • Perhaps a tad easier function for starting our new conversations with users (though I understand there is already a fix planned for this particular field).
  • I would like to have more control over tag creation, maybe added keyword complexity.
  • Conversation numbering based on topic (by customer individually or by a tag) could also improve some of the reports.
Milko Aritonoski profile photo

Likelihood to Renew

Brand Embassy

Brand Embassy 7.7
Based on 5 answers
Good terms and pricing + cooperation with the team while implementing custom stuff.
Dušan Šimonovič profile photo

Support

Brand Embassy

Brand Embassy 9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Milko Aritonoski profile photo

Alternatives Considered

Brand Embassy

We use SentiOne mainly for measuring sentiment. On the other hand Brand Embassy is our core tool for communication with our customers on social media. That is the main reason why we use it.
Pavla Šedivá profile photo

Return on Investment

Brand Embassy

  • The first year when we started to focus on social care, we received 736 mentions. 4 years later we are dealing with 725, 942 mentions per year without the necessity to hire more people into our social care team. The seven of them are still able to respond to our customers very quickly and with high quality. And we believe that Brand Embassy is the key to our success in social care. Thanks to this tool we can simply manage such a big amount of mentions and questions.
Pavla Šedivá profile photo

Screenshots

Brand Embassy

Pricing Details

Brand Embassy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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