What users are saying about
Likelihood to Recommend
Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
- All information about customers in one place.
- Very transparent and easy to use. It helps us to track our results in a very efficient way, as well as to handle our day to day activities in the best way.
- Amazing client services team.
- Option to rank the comments as positive/neutral/negative could be more uselful
- Some tool to archive selected posts for future references would be useful
- That's probably due to lack of technical skills :-], but we were not able to differentiate between fans and real customers in the app
Likelihood to Renew
Based on 5 answers
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
It met all our requirements defined before selection. The price was also reasonable in comparison with others.
Return on Investment
Premium Consulting/Integration Services
Entry-level set up fee?