Likelihood to Recommend
I believe that the Brand Embassy is something everyone can use. The team is very good about listening to your needs and always tries to incorporate it into the newest version
- Social CRM - We love it! Each consultant sees immediately what we solved with a fan (+ our notes) in the past on every social network. It saves a lot of time.
- Team work - It works perfectly. Sharing, notes, confirmation replies...
- Speed and stability - I do not remember when it was with Brand embassy a problem.
- Perhaps a tad easier function for starting our new conversations with users (though I understand there is already a fix planned for this particular field).
- I would like to have more control over tag creation, maybe added keyword complexity.
- Conversation numbering based on topic (by customer individually or by a tag) could also improve some of the reports.
Likelihood to Renew
Brand Embassy 7.7
Based on 5 answers
Good terms and pricing + cooperation with the team while implementing custom stuff.
Brand Embassy 9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Return on Investment
- The first year when we started to focus on social care, we received 736 mentions. 4 years later we are dealing with 725, 942 mentions per year without the necessity to hire more people into our social care team. The seven of them are still able to respond to our customers very quickly and with high quality. And we believe that Brand Embassy is the key to our success in social care. Thanks to this tool we can simply manage such a big amount of mentions and questions.
Premium Consulting/Integration Services
Entry-level set up fee?