What users are saying about
11 Ratings
11 Ratings
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Score 9.6 out of 101

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Likelihood to Recommend

Brand Embassy

Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
Milko Aritonoski profile photo

Pros

  • All information about customers in one place.
  • Very transparent and easy to use. It helps us to track our results in a very efficient way, as well as to handle our day to day activities in the best way.
  • Amazing client services team.
Milica Isailovic profile photo

Cons

  • Option to rank the comments as positive/neutral/negative could be more uselful
  • Some tool to archive selected posts for future references would be useful
  • That's probably due to lack of technical skills :-], but we were not able to differentiate between fans and real customers in the app
Jiri Rydl profile photo

Likelihood to Renew

Brand Embassy7.7
Based on 5 answers
ROI will play main factor.
Lubomir Suchy profile photo

Support

Brand Embassy9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Milko Aritonoski profile photo

Alternatives Considered

It met all our requirements defined before selection. The price was also reasonable in comparison with others.
Lubomir Suchy profile photo

Return on Investment

  • Better customer service
Lubomir Suchy profile photo

Screenshots

Brand Embassy

Pricing Details

Brand Embassy

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details