BrightGauge vs Izenda

• Near real-time data in dashboards is a game changer for decision making
• Easy of setup of gauges, dashboards and reports makes the product versatile
• Automated scheduled reporting increases visibility and reduces workload.

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• User and tenant management is excellent. It is very simple to implement and easy to manage.
• The configurability and customizability are excellent. We have access to all aspects of the system and have rebranded and configured single sign on. The users really like it.
• Reports and visualizations work. There's lots of flexibility and users enjoy creating reports themselves.

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• Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
• It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
• Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.

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• They are in rapid development mode and some of the releases have had QA problems. The offering is quite young so this is expected.
• There are several usability issues like sorting and other basic items which others have solved. This is an area of improvement when compared to other, more refined BI tools. We communicate in grids and the grid controls need some work.
• Support responsiveness is as advertised but a bit slow when compared to other vendors we work with. In other words, they say they'll get back to us in 48 hours and they do what they say but we'd appreciate faster responses.

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• ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
• Decrease workload and time in creation of reports has definitely created an ROI.

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