Bright Pattern Contact Center vs. BSI Customer Suite
Bright Pattern Contact Center vs. BSI Customer Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
BSI Customer Suite | N/A | The BSI Customer Suite, from BSI headquartered in Baden, includes integrated solutions for Customer Relationship Management (CRM), Customer Experience (CX), Data Management (CDP), Customer Insights and Artificial Intelligence (AI). BSI aims to help companies delight their customers in real time along the entire customer journey. Thus, marketing, sales, and service teams have everything they need for cross-channel, automated, and personalized customer communication. For the retail, banking and… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | BSI Customer Suite | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | BSI Customer Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | BSI Customer Suite | |
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Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.0 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | BSI Customer Suite | |
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Likelihood to Recommend | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Pros | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Cons | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Usability | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Performance | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Support Rating | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
In-Person Training | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Online Training | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Scalability | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
Return on Investment | Bright Pattern, Inc. | BSI (Business Systems Integration) No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots | BSI Customer Suite Screenshots |