Bright Pattern Contact Center vs. Intelligent Contacts
Bright Pattern Contact Center vs. Intelligent Contacts
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A |
Bright Pattern Contact Center | Intelligent Contacts | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Intelligent Contacts | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | Intelligent Contacts | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Intelligent Contacts | |
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Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 5.8 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Intelligent Contacts | |
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Likelihood to Recommend | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Pros | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Cons | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Usability | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Reliability and Availability | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Performance | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Support Rating | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
In-Person Training | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Online Training | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Implementation Rating | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Alternatives Considered | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Scalability | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
Return on Investment | Bright Pattern, Inc.
| Intelligent Contacts No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots |