Intelligent Contacts

Inbound/Outbound Omnichannel Contact Center Software

An auto dialer using machine learning and predictive analytics to increase agent productivity.

Key ROI metrics:

• 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls
• Answering Machine Detection rates to increase agent talk time
• Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email, voicemail drops, outbound IVR messaging, SMS, and chat)

Core features:

• Unlimited line capacity / ACD groups/skills-based routing
• Call recording and data storage w/ PII and PCI redaction (included)
• Speech Analytics (included)
• Reporting & Real-Time Analytics Dashboards (included)
• Agent Screen Pops / Dynamic agent call scripting and workflow prompts
• Modern user/admin interface (create campaigns/ IVRs in minutes using sliders, drag-and-drop, checkboxes, and visual, contextual menus)
• Integration with payment gateways, CRMs, collection software, WFM and WMO tools
• Stealth voicemail drops, automated text-to-speech, outbound IVR campaigns
• Payment IVRs, P2PE integration, DTMF masking

Intelligent Contacts states they maintain the highest level of data security and that they undergo year-round 3rd party auditing and penetration testing of all production and testing environments.

• Level 1 PCI-DSS Certified Level 1 Service Provider
• Type II SOC 2 & SSAE 16 Type II Certified
• HIPAA compliant and HIPAA HI-TECH certified