5 Ratings
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Score 10 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Bright Pattern

Being as Bright Pattern is a hosted and highly scalable platform, it is well suited for most contact centers. I have implemented Bright Pattern for both PCI and non-PCI customers. There aren't many scenarios where I would not recommend it as a platform offering to someone who is looking. Possibly for someone looking for an on-premises solution where certain technologies are not allowed within the scope, I might suggest something different. It has worked well for many mortgage companies, city/government services, technology companies, educational institutions, law firms, recruiting firms, medical facilities/payments, debt collection, and more. Offering secure payment IVR and a secure payment live agent as a PCI solution is a huge benefit.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Bright Pattern
9.8
Sharpen Contact Center Platform (formerly Fathom Voice)
6.2
Agent dashboard
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Validate callers
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Outbound response
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call forwarding
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Click-to-call (CTC)
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Warm transfer
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Predictive dialing
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Interactive voice response
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
REST APIs
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call scripts
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call tracking
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Multichannel integration
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
CRM software integration
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0

Workforce Optimization (WFO)

Bright Pattern
9.4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.2
Inbound call routing
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
4.0
Omnichannel inbound routing
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Recording
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Quality management
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Call analytics
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Historical reporting
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Live reporting
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer surveys
Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer interaction analytics
Bright Pattern
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0

Pros

Bright Pattern

  • Enables contact centers to make changes without complex languages and frameworks.
  • Omni-channel functionality for all needs.
  • Integrates well to a number of third party products.
  • It isn't cumbersome. Easy to learn and manage.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Bright Pattern

  • Tenant configuration backups from within admin would be nice for archiving.
  • Agent screen recording exports to AWS S3.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Bright Pattern

No score
No answers yet
No answers on this topic

Sharpen Contact Center Platform (formerly Fathom Voice)

Sharpen Contact Center Platform (formerly Fathom Voice) 8.0
Based on 2 answers
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Bright Pattern

Obviously, customer experience is key but contact center staff enablement is one of the most important factors. What good is a multi-million dollar implementation on a platform if your hands are tied from admin or developer turnover? I have seen with many platforms where the platform remained dormant after the loss of the last experienced staff member. It isn't that way with Bright Pattern. Easy to train and easy to learn. Their support has been great. I will continue to promote and use Bright Pattern as a platform and I am excited to see where it takes us next.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Bright Pattern

  • Lowered support costs over time by enabling the contact center to manage itself and the call flow.
  • Increased customer satisfaction by enabling personalized experiences.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Sharpen Contact Center Platform (formerly Fathom Voice)

Pricing Details

Bright Pattern

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bright Pattern Editions & Modules

Edition
Voice Select$701
Professional$1001
Premium$1401
EnterpriseCall for Info1
  1. Monthly
Additional Pricing Details
One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

Sharpen Contact Center Platform (formerly Fathom Voice)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sharpen Contact Center Platform (formerly Fathom Voice) Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bright Pattern
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

Support Rating

Bright Pattern
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

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