Bright Pattern Contact Center vs. Webex Engage
Bright Pattern Contact Center vs. Webex Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Webex Engage | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bright Pattern Contact Center | Webex Engage | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Webex Engage | |
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Likelihood to Recommend | 10.0 (27 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | - (0 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Webex Engage | |
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Likelihood to Recommend | Bright Pattern, Inc. | Cisco No answers on this topic |
Pros | Bright Pattern, Inc. | Cisco No answers on this topic |
Cons | Bright Pattern, Inc. | Cisco No answers on this topic |
Usability | Bright Pattern, Inc. | Cisco No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Cisco No answers on this topic |
Performance | Bright Pattern, Inc. | Cisco No answers on this topic |
Support Rating | Bright Pattern, Inc. | Cisco No answers on this topic |
In-Person Training | Bright Pattern, Inc. | Cisco No answers on this topic |
Online Training | Bright Pattern, Inc. | Cisco No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Cisco No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Cisco No answers on this topic |
Scalability | Bright Pattern, Inc. | Cisco No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Cisco No answers on this topic |
ScreenShots | Bright Pattern Contact Center Screenshots |