Brightly Asset Essentials™ vs. MicroMain

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

Overall, MicroMain has lots of features and flexible to use as an integration solution in the company. There are some area need improvement. MicroMain support has fast response time and is always helpful when we have issues. The workaround will be suggested for any problems we have. Their development team always find improvement and listen to their client voices to make their CMMS a better solution.

Incentivized

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• The design is flexible to set up assets hierarchy.
• PMWO is easy to set up.
• Can manage multiple sites and locations.
• Can manage projects within MicroMain

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

• The spec sheet is difficult to set and attach to PMWO.
• Inspection cannot be grouped and is difficult to categorize and assign to each PMWO based on the asset type.
• Part inventory is subtracted only when WO is closed. It should be subtracted as soon as it's reserved by WO or PMWO. This cause the inaccuracy of the number of parts available in stock.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

MicroMain has more features and more flexible to use. Multiple locations are allowed. Parts inventory can be set up easily. Asset hierarchy can be easy to manage. Software can be centralized and standardized across departments within the company. We currently use it for multiple product lines across departments and facility maintenance. Overall, it's easy to implement and streamline throughout the company.

Incentivized

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized

• MicroMain helps move from paper-based to paperless system.
• MicroMain helps reduce 1000+ hours per year for technician on administration work and the technician can focus on their real work in production.
• Their paperless system saves 2000+ paper sheets per year used to print PMWO, WO and Spec sheet.
• Parts inventory is closed to real-time which helps PO processing to be more effective.

Incentivized