Likelihood to Recommend
Billing and tracking customer's medial DME items. Not used for any other field but medical.
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Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
Read full review Pros Customer Support: never an issue, fast and responsive User-Friendly: no issues training staff to use the software Increased billing efficiency: easy to use and understand Read full review Documentation Template Customization Read full review Cons Can sometimes be slow as its a cloud service. They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs. Read full review [Onboarding] trainers and tech support do not know the program. [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono. DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone. [I] [had] absolutely no way of talking to tech support in person. [Tech] support tickets [are] unanswered. [They] do not know how to enroll providers to bill Medicare electronically. [There was] absolutely no accountability. [The] platform was constantly down [and was very frustrating]. [There was a] consistently, delayed submission. [Every] day, [I got] an email about a problem that they are working on. [Weekly] issues for platform [was] addressed for slowness. Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues]. [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout. [The] help browser [is] nonfunctional. [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason]. Read full review Likelihood to Renew
DrChrono has resulted in revenue loss
Read full review Usability
If you don't want to do anything custom, the platform is pretty easy to navigate.
Read full review Reliability and Availability
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
Read full review Performance
For the most part, the program slowness has not affected me directly.
Read full review Support Rating
Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.
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Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
Read full review Online Training
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
Read full review Implementation Rating
If you have used other EHR and programs, over time you will be able to self train for DrChrono
Read full review Alternatives Considered
I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.
Read full review TheraOffice
has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Read full review Scalability
The platform is often being worked on for slowness.
Read full review Return on Investment Impact remains to be seen, but overall simplifying billing and customer management Better communication with physicians/referral sources Scheduling is easier Read full review Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time. Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved. Negative: Lost time due to the platform being down or running slow. Negative: Slow claims processing. Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues. Read full review ScreenShots