Brightree vs. Epic EpicCare EMR

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Incentivized

Best for any medical clinic that is connected to a major medical center. Not good for stand-alone clinics or an EMR system in Spanish.

Incentivized

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• One centralized location for medical records review, retrieval, additions/updates, etc.
• User-friendly application.
• Well know in the field, therefore training is easier than with a foreign (unknown) system.

Incentivized

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• Med Order simplification.
• Easy workflow.
• AI prediction.

Incentivized

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

The Company normally responds to most requests. At times, however, the response times are longer than expected.

Incentivized

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.

Incentivized

• Impact remains to be seen, but overall simplifying billing and customer management
• Better communication with physicians/referral sources
• Scheduling is easier

Incentivized

• I am not up to speed on the ROI for the product.
• The product is average in terms of what it provides our organization.

Incentivized