Brightree vs. Homecare Homebase

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Incentivized

It works well on an outpatient basis, and for services such as hospice, home PT/OT, and home wound care. It does not work on an inpatient basis and does not work well with patients who have limited ability to communicate or to stay awake, as the assessments have too much redundant information. A healthcare worker can really overstay their welcome in a patient's home while filling out all the required fields, and that can really annoy the patient and family. Families do notice when we spend more time with the technology rather than the patient.

Incentivized

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• Signing physician orders is very simple, self explanatory and quick.
• It allows you to track referrals and orders very well and easily.
• It works well on tablets.

Incentivized

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• Assessment of patients takes just too long and there are just too many fields to be populated.
• There are different ways to navigate, to arrive at the same information of interest. One has to spend time familiarizing oneself with different options. And in the end, you may not use half of what you learned.
• The calendar does not show holidays. One can mistakenly schedule appointments and then you have to call, apologize, and cancel. It would be nice if the holidays were shown, just like on the phone calendars.

Incentivized

It does everything that we need it to do. I just wish it was not as time-consuming.

Incentivized

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

They explain well, however, it often takes more than 1 day for them to get back to us.

Incentivized

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

I have not used other softwares of this nature.

Incentivized

• Impact remains to be seen, but overall simplifying billing and customer management
• Better communication with physicians/referral sources
• Scheduling is easier

Incentivized

• So far our billing and revenue has increased compared to the prior 3 years.
• On the other hand, nurses and other staff do make more overtime due to the increased charting time.
• The software itself can get costly as each add-on is rather expensive. We have found that just the basic is not enough for our institution. Overall though, it has increased revenue as it allows correct billing which is needed for the insurers.

Incentivized