brightwheel vs. Menumiz vs. Oracle Simphony POS Systems

Any preschool can benefit from brightwheel, no matter the size. Brightwheel is also excellent for billing, which is especially helpful for schools that do not have other databases and billing systems. Because our school is a PS-12, it is a little cumbersome to have brightwheel along with another management system that we use school-wide. It would be nice to have a separate price point that does not include the things that another database system does for schools that are required to use what the older grades also use.

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In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

• Recording data for students.
• Connecting to parents with photos, videos, and messages.
• Signing in and out electronically and saving paper daily.

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• Real time sales
• Real time labor costs
• Integration with account software

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• Offering a price point that does not include billing.
• Allowing more freedom of uploading own documents.

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• Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
• Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
• The guest facing hardware does not hold up to constant use very well.
• The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
• The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
• Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.

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Brightwheel does much more for the preschool level than FACTS does. The creators of this app know early childhood. The company also provides helpful webinars that are unrelated to their software, such as staff retention or ways to market. They understand the business of early childhood and exist to make the lives of providers easier.

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We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.

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• Value add for parents
• Saves paper
• Benefits for teachers who fully utilize

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• Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info