Item: Oracle Simphony POS Systems
Rating: 5
Author: Lacey Davidson

Overall Satisfaction with Oracle Hospitality (formerly MICROS)

Use Cases and Deployment Scope

Oracle Hospitality is the register system we use for the restaurants. We have 6 locations, plus 2 users at the office. We also have admin and IT users. It reports our sales and labor for each restaurant. It also pushes reports and data to our accounting software at the office.

Pros and Cons

Pros

Real time sales
Real time labor costs
Integration with account software

Cons

Custom Reports are virtually non-existent. We had to use our IT person plus an Oracle representative to build one report. That report crashes sometimes
Custom settings aren't available
Too many clicks to get to certain information
Can't customize views

Return on Investment

Moderate cost; less experience than our previous software Peachworks
Streamlined integration from 2 programs to one
Entering employee information is easy and quick
Payroll reporting and fixing errors is easy and quick

Key Insights

Do you think Oracle Simphony POS Systems delivers good value for the price?

Are you happy with Oracle Simphony POS Systems's feature set?

Did Oracle Simphony POS Systems live up to sales and marketing promises?

Did implementation of Oracle Simphony POS Systems go as expected?

Would you buy Oracle Simphony POS Systems again?

Other Software Used

Peachworks, from Beyond, Xero, Paytronix

Likelihood to Recommend

The biggest issue I have with Oracle Hospitality is I cannot do custom reports. Peachworks was so easy and I could make a report for anything. I would prefer a report where it could break things down in one report per day, but if you pick a week, it is the total for week. I would like things available in the week by day. Also, if you want to pick another day, it takes 3 clicks to get to the new day. An arrow for next day or backward arrow for previous day would be so helpful.

Comments

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No Room for Custom Reports