No Room for Custom Reports
October 05, 2021

No Room for Custom Reports

Lacey Davidson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Hospitality (formerly MICROS)

Oracle Hospitality is the register system we use for the restaurants. We have 6 locations, plus 2 users at the office. We also have admin and IT users. It reports our sales and labor for each restaurant. It also pushes reports and data to our accounting software at the office.

Pros

  • Real time sales
  • Real time labor costs
  • Integration with account software

Cons

  • Custom Reports are virtually non-existent. We had to use our IT person plus an Oracle representative to build one report. That report crashes sometimes
  • Custom settings aren't available
  • Too many clicks to get to certain information
  • Can't customize views
  • Moderate cost; less experience than our previous software Peachworks
  • Streamlined integration from 2 programs to one
  • Entering employee information is easy and quick
  • Payroll reporting and fixing errors is easy and quick

Do you think Oracle Hospitality - MICROS POS delivers good value for the price?

No

Are you happy with Oracle Hospitality - MICROS POS's feature set?

No

Did Oracle Hospitality - MICROS POS live up to sales and marketing promises?

No

Did implementation of Oracle Hospitality - MICROS POS go as expected?

No

Would you buy Oracle Hospitality - MICROS POS again?

No

The biggest issue I have with Oracle Hospitality is I cannot do custom reports. Peachworks was so easy and I could make a report for anything. I would prefer a report where it could break things down in one report per day, but if you pick a week, it is the total for week. I would like things available in the week by day. Also, if you want to pick another day, it takes 3 clicks to get to the new day. An arrow for next day or backward arrow for previous day would be so helpful.

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