TrustRadius

AIOps from Broadcom vs. DeskRoll Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AIOps from Broadcom
Score 8.0 out of 10
N/A
AIOps from Broadcom is a solution designed to enable IT teams to converge full-stack monitoring across the digital environment with intelligence and automation. With AIOps, teams establish proactive, automated remediation capabilities to drive user experiences, while improving operational efficiency. The product is an evolution of the CA Artificial Intelligence for IT Operations (AIOps) platform acquired with CA Technologies by Broadcom in 2018, which combined capabilities from CA Operational…N/A
DeskRoll Remote Desktop
Score 9.5 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
Pricing
AIOps from BroadcomDeskRoll Remote Desktop
Editions & Modules
No answers on this topic
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
Offerings
Pricing Offerings
AIOps from BroadcomDeskRoll Remote Desktop
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$3.25 per seat/per month
Additional Details—With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
AIOps from BroadcomDeskRoll Remote Desktop
Features
AIOps from BroadcomDeskRoll Remote Desktop
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
AIOps from Broadcom
8.1
1 Ratings
4% above category average
DeskRoll Remote Desktop
-
Ratings
Application monitoring7.01 Ratings00 Ratings
Database monitoring8.01 Ratings00 Ratings
Threshold alerts9.01 Ratings00 Ratings
Predictive capabilities8.01 Ratings00 Ratings
Application performance management console8.01 Ratings00 Ratings
Collaboration tools9.01 Ratings00 Ratings
Out-of-the box templates to monitor applications7.01 Ratings00 Ratings
Application dependency mapping and thresholding7.01 Ratings00 Ratings
Virtualization monitoring7.01 Ratings00 Ratings
Server availability and performance monitoring9.01 Ratings00 Ratings
Server usage monitoring and capacity forecasting9.01 Ratings00 Ratings
IT Asset Discovery9.01 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AIOps from Broadcom
-
Ratings
DeskRoll Remote Desktop
8.2
2 Ratings
4% above category average
Screen sharing00 Ratings8.02 Ratings
File transfer00 Ratings8.02 Ratings
Instant message00 Ratings7.01 Ratings
Over-the-Internet remote session00 Ratings10.02 Ratings
Initiate remote control from mobile00 Ratings8.01 Ratings
Multi-platform remote control00 Ratings8.01 Ratings
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User Ratings
AIOps from BroadcomDeskRoll Remote Desktop
Likelihood to Recommend
8.0
(1 ratings)
7.0
(2 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
AIOps from BroadcomDeskRoll Remote Desktop
Likelihood to Recommend
Broadcom
For servers and Network monitoring Broadom products easily delivers outcome, they offer great depth and breadth of monitoring. DX IM covers 140+ technologies in case of Data center monitoring, tremendous alerts and metric collection. Network monitoring product is well mature and offers end to end monitoring of network , these two products offer great monitoring of on prem data center and network infrastructure. DX APM is another powerfull product for application performance monitoring and analytic. AIOps is a suite of products, Powerfull products such as DX IM & DX NetOps should be offered as SaaS service, these two products cover full data center monitoring or cloud infra monitoring. If they move them to SaaS it will attract many opportunities of monitoring
Verified User
Anonymous
Read full review
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Verified User
Anonymous
Read full review
Pros
Broadcom
No answers on this topic
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer
Read full review
Cons
Broadcom
No answers on this topic
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Verified User
Anonymous
Read full review
Usability
Broadcom
Broadcom AIOps Suite has all the products to achieve the full stake observability and they very tightly integrated to each other.
Verified User
Anonymous
Read full review
Tomsk Inc.
No answers on this topic
Support Rating
Broadcom
Broadcom support was awesome, Professional team was available as on demand. Technical support folks follow the diagnostic process and deliver the customer satisfaction
Verified User
Anonymous
Read full review
Tomsk Inc.
No answers on this topic
Alternatives Considered
Broadcom
No answers on this topic
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer
Read full review
Return on Investment
Broadcom
No answers on this topic
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Verified User
Anonymous
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.