BSI Customer Suite vs. Zendesk Suite
BSI Customer Suite vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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BSI Customer Suite | N/A | The BSI Customer Suite, from BSI headquartered in Baden, includes integrated solutions for Customer Relationship Management (CRM), Customer Experience (CX), Data Management (CDP), Customer Insights and Artificial Intelligence (AI). BSI aims to help companies delight their customers in real time along the entire customer journey. Thus, marketing, sales, and service teams have everything they need for cross-channel, automated, and personalized customer communication. For the retail, banking and… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
BSI Customer Suite | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BSI Customer Suite | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BSI Customer Suite | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
BSI Customer Suite | Zendesk Suite | |
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Likelihood to Recommend | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Pros | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Cons | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Likelihood to Renew | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Usability | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Reliability and Availability | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Performance | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Support Rating | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Online Training | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Implementation Rating | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Alternatives Considered | BSI (Business Systems Integration) No answers on this topic | Zendesk |
Return on Investment | BSI (Business Systems Integration) No answers on this topic | Zendesk |
ScreenShots | BSI Customer Suite Screenshots | Zendesk Suite Screenshots |