BT Cloud Work vs. Phone.com

BT Cloud Work

Phone.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BT Cloud Work	Score 7.0 out of 10	N/A	BT Global offers unified communications as a service.	N/A
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

BT Cloud Work

Phone.com

Editions & Modules

No answers on this topic

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Offerings

Pricing Offerings
BT Cloud Work	Phone.com
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

More Pricing Information

Community Pulse
	BT Cloud Work	Phone.com

Features

BT Cloud Work

Phone.com

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	BT Cloud Work 8.0 1 Ratings 4% below category average	Phone.com 10.0 2 Ratings 22% above category average
Multi-level Interactive Voice Response (IVR)	8.01 Ratings	10.02 Ratings
Hosted PBX	00 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings
Directory of employee names	00 Ratings	10.02 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	BT Cloud Work 7.8 1 Ratings 8% below category average	Phone.com 10.0 2 Ratings 18% above category average
Answering rules	8.01 Ratings	10.02 Ratings
Call park	8.01 Ratings	10.01 Ratings
Message alerts	8.01 Ratings	10.02 Ratings
Voicemail Transcription	7.01 Ratings	00 Ratings
Call recording	00 Ratings	10.02 Ratings
Call screening	00 Ratings	10.02 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	BT Cloud Work 8.0 1 Ratings 7% below category average	Phone.com 10.0 2 Ratings 22% above category average
Mobile app for iOS	8.01 Ratings	10.01 Ratings
Mobile app for Android	8.01 Ratings	10.01 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	BT Cloud Work - Ratings	Phone.com 10.0 1 Ratings 22% above category average
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

Best Alternatives
	BT Cloud Work	Phone.com
Small Businesses	Broadvoice \| GoContact Score 9.2 out of 10	CloudTalk Score 7.5 out of 10
Medium-sized Companies	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	CloudTalk Score 7.5 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BT Cloud Work	Phone.com
Likelihood to Recommend	8.0 (1 ratings)	10.0 (2 ratings)
Usability	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	BT Cloud Work	Phone.com
Likelihood to Recommend	BT Group The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable. Incentivized Verified User Anonymous Read full review	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review
Pros	BT Group HUD Teams Integration Call forwarding Incentivized Verified User Anonymous Read full review	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
Cons	BT Group No answers on this topic	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review
Usability	BT Group Very user friendly and easy to understand. Also very straight forward for administrators to manage. Incentivized Verified User Anonymous Read full review	Phone.com No answers on this topic
Alternatives Considered	BT Group Very similar, came down to cost. Incentivized Verified User Anonymous Read full review	Phone.com No answers on this topic
Return on Investment	BT Group Cost reductions Flexibility Sustainability Incentivized Verified User Anonymous Read full review	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
ScreenShots		Phone.com Screenshots