BT Cloud Work vs. Phone.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BT Cloud Work
Score 7.0 out of 10
N/A
BT Global offers unified communications as a service.N/A
Phone.com
Score 10.0 out of 10
N/A
Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.
$12.99
per month
Pricing
BT Cloud WorkPhone.com
Editions & Modules
No answers on this topic
IP Phone Connection
$4.99
per month, per device
Phone Numbers
$4.99
per month
Call Recording
$7.99
per month
Basic Users
$12.99
per user, per month
Plus Users
$19.99
per user, per month
Pro Users
$29.99
per user, per month
Lice Receptionist
Starting at $90
per month
Global Phone Numbers
Starting at $4.99
per month
International Dialing
Vary Rates
Offerings
Pricing Offerings
BT Cloud WorkPhone.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
More Pricing Information
Community Pulse
BT Cloud WorkPhone.com
Features
BT Cloud WorkPhone.com
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
BT Cloud Work
8.0
1 Ratings
4% below category average
Phone.com
10.0
2 Ratings
22% above category average
Multi-level Interactive Voice Response (IVR)8.01 Ratings10.02 Ratings
Hosted PBX00 Ratings10.02 Ratings
User templates00 Ratings10.02 Ratings
Call reports00 Ratings10.02 Ratings
Directory of employee names00 Ratings10.02 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
BT Cloud Work
7.8
1 Ratings
8% below category average
Phone.com
10.0
2 Ratings
18% above category average
Answering rules8.01 Ratings10.02 Ratings
Call park8.01 Ratings10.01 Ratings
Message alerts8.01 Ratings10.02 Ratings
Voicemail Transcription7.01 Ratings00 Ratings
Call recording00 Ratings10.02 Ratings
Call screening00 Ratings10.02 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
BT Cloud Work
8.0
1 Ratings
7% below category average
Phone.com
10.0
2 Ratings
22% above category average
Mobile app for iOS8.01 Ratings10.01 Ratings
Mobile app for Android8.01 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
BT Cloud Work
-
Ratings
Phone.com
10.0
1 Ratings
22% above category average
Audio conferencing00 Ratings10.01 Ratings
Instant messaging00 Ratings10.01 Ratings
Best Alternatives
BT Cloud WorkPhone.com
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BT Cloud WorkPhone.com
Likelihood to Recommend
8.0
(1 ratings)
10.0
(2 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BT Cloud WorkPhone.com
Likelihood to Recommend
BT Group
The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable.
Read full review
Phone.com
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Read full review
Pros
BT Group
  • HUD
  • Teams Integration
  • Call forwarding
Read full review
Phone.com
  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable
Read full review
Cons
BT Group
No answers on this topic
Phone.com
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Read full review
Usability
BT Group
Very user friendly and easy to understand. Also very straight forward for administrators to manage.
Read full review
Phone.com
No answers on this topic
Alternatives Considered
BT Group
Very similar, came down to cost.
Read full review
Phone.com
No answers on this topic
Return on Investment
BT Group
  • Cost reductions
  • Flexibility
  • Sustainability
Read full review
Phone.com
  • Reduced cost and improved our efficiency - all reps love it.
Read full review
ScreenShots

Phone.com Screenshots

Screenshot of Phone.com Dashboard