BT Cloud Work vs. West Unified Communications Services (discontinued)

BT Cloud Work

West Unified Communications Services (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BT Cloud Work	Score 8.0 out of 10	N/A	BT Global offers unified communications as a service.	N/A
West Unified Communications Services (discontinued)	Score 4.0 out of 10	N/A	West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.	N/A

Pricing

BT Cloud Work

West Unified Communications Services (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
BT Cloud Work	West Unified Communications Services (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	BT Cloud Work	West Unified Communications Services (discontinued)

Features

BT Cloud Work

West Unified Communications Services (discontinued)

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	BT Cloud Work 8.0 1 Ratings 4% below category average	West Unified Communications Services (discontinued) - Ratings
Multi-level Interactive Voice Response (IVR)	8.01 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	BT Cloud Work 7.8 1 Ratings 7% below category average	West Unified Communications Services (discontinued) - Ratings
Answering rules	8.01 Ratings	00 Ratings
Call park	8.01 Ratings	00 Ratings
Message alerts	8.01 Ratings	00 Ratings
Voicemail Transcription	7.01 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	BT Cloud Work 8.0 1 Ratings 6% below category average	West Unified Communications Services (discontinued) - Ratings
Mobile app for iOS	8.01 Ratings	00 Ratings
Mobile app for Android	8.01 Ratings	00 Ratings

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	BT Cloud Work - Ratings	West Unified Communications Services (discontinued) 9.0 1 Ratings 9% above category average
High quality audio	00 Ratings	9.01 Ratings
High quality video	00 Ratings	9.01 Ratings

Screen Sharing

Comparison of Screen Sharing features of Product A and Product B
	BT Cloud Work - Ratings	West Unified Communications Services (discontinued) 7.5 1 Ratings 9% below category average
Desktop sharing	00 Ratings	7.01 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	BT Cloud Work - Ratings	West Unified Communications Services (discontinued) 7.6 1 Ratings 9% below category average
Calendar integration	00 Ratings	8.01 Ratings
Meeting initiation	00 Ratings	8.01 Ratings
Record meetings / events	00 Ratings	7.01 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	BT Cloud Work - Ratings	West Unified Communications Services (discontinued) 7.0 1 Ratings 14% below category average
Live chat	00 Ratings	8.01 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	BT Cloud Work - Ratings	West Unified Communications Services (discontinued) 7.0 1 Ratings 11% below category average
User authentication	00 Ratings	7.01 Ratings
Participant roles & permissions	00 Ratings	7.01 Ratings

Best Alternatives
	BT Cloud Work	West Unified Communications Services (discontinued)
Small Businesses	Broadvoice \| GoContact Score 9.4 out of 10	Broadvoice \| GoContact Score 9.4 out of 10
Medium-sized Companies	Cisco Unified Communications Manager (Call Manager) Score 9.1 out of 10	Cisco Unified Communications Manager (Call Manager) Score 9.1 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 9.1 out of 10	Cisco Unified Communications Manager (Call Manager) Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BT Cloud Work	West Unified Communications Services (discontinued)
Likelihood to Recommend	8.0 (1 ratings)	8.0 (1 ratings)
Usability	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	BT Cloud Work	West Unified Communications Services (discontinued)
Likelihood to Recommend	BT Group The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable. Incentivized Verified User Anonymous Read full review	Discontinued Products It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending. Incentivized Jonelle Lippincott IT Support Specialist Read full review
Pros	BT Group HUD Teams Integration Call forwarding Incentivized Verified User Anonymous Read full review	Discontinued Products Large conference calls Reliable calling technology Easy to call in with no confusion Incentivized Jonelle Lippincott IT Support Specialist Read full review
Cons	BT Group No answers on this topic	Discontinued Products Hold music is normally loud and not pleasant Incentivized Jonelle Lippincott IT Support Specialist Read full review
Usability	BT Group Very user friendly and easy to understand. Also very straight forward for administrators to manage. Incentivized Verified User Anonymous Read full review	Discontinued Products No answers on this topic
Alternatives Considered	BT Group Very similar, came down to cost. Incentivized Verified User Anonymous Read full review	Discontinued Products We only use intercall and always have, our in house phone system is Cisco. Incentivized Jonelle Lippincott IT Support Specialist Read full review
Return on Investment	BT Group Cost reductions Flexibility Sustainability Incentivized Verified User Anonymous Read full review	Discontinued Products It does cost our company money so we try to give out numbers only when needed Incentivized Jonelle Lippincott IT Support Specialist Read full review
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