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BT Cloud Work vs. West Unified Communications Services (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BT Cloud Work

    Score6.8 out of 10
    N/ABT Global offers unified communications as a service.N/A

    West Unified Communications Services (discontinued)

    Score4 out of 10
    N/AWest (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.N/A
    Pricing
    BT Cloud WorkWest Unified Communications Services (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BT Cloud WorkWest Unified Communications Services (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BT Cloud WorkWest Unified Communications Services (discontinued)
    Cloud PBX
    Comparison of Cloud PBX features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    8.0
    1 Ratings
    6% below category average
    West Unified Communications Services (discontinued)
    -
    Ratings
    Multi-level Interactive Voice Response (IVR)8.01 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    7.8
    1 Ratings
    11% below category average
    West Unified Communications Services (discontinued)
    -
    Ratings
    Answering rules8.01 Ratings00 Ratings
    Call park8.01 Ratings00 Ratings
    Message alerts8.01 Ratings00 Ratings
    Voicemail Transcription7.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    8.0
    1 Ratings
    10% below category average
    West Unified Communications Services (discontinued)
    -
    Ratings
    Mobile app for iOS8.01 Ratings00 Ratings
    Mobile app for Android8.01 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    -
    Ratings
    West Unified Communications Services (discontinued)
    9.0
    1 Ratings
    6% above category average
    High quality audio00 Ratings9.01 Ratings
    High quality video00 Ratings9.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.5
    1 Ratings
    13% below category average
    Desktop sharing00 Ratings7.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.6
    1 Ratings
    12% below category average
    Calendar integration00 Ratings8.01 Ratings
    Meeting initiation00 Ratings8.01 Ratings
    Record meetings / events00 Ratings7.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.0
    1 Ratings
    17% below category average
    Live chat00 Ratings8.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of BT Cloud Work and West Unified Communications Services (discontinued)
    Feature
    BT Cloud Work
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.0
    1 Ratings
    13% below category average
    User authentication00 Ratings7.01 Ratings
    Participant roles & permissions00 Ratings7.01 Ratings
    Best Alternatives
    BT Cloud WorkWest Unified Communications Services (discontinued)
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BT Cloud WorkWest Unified Communications Services (discontinued)
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BT Cloud WorkWest Unified Communications Services (discontinued)
    Likelihood to Recommend
    BT Group
    The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable.
    Incentivized
    Read full review
    Discontinued Products
    It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
    Incentivized
    Read full review
    Pros
    BT Group
    • HUD
    • Teams Integration
    • Call forwarding
    Incentivized
    Read full review
    Discontinued Products
    • Large conference calls
    • Reliable calling technology
    • Easy to call in with no confusion
    Incentivized
    Read full review
    Cons
    BT Group
    No answers on this topic
    Discontinued Products
    • Hold music is normally loud and not pleasant
    Incentivized
    Read full review
    Usability
    BT Group
    Very user friendly and easy to understand. Also very straight forward for administrators to manage.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    BT Group
    Very similar, came down to cost.
    Incentivized
    Read full review
    Discontinued Products
    We only use intercall and always have, our in house phone system is Cisco.
    Incentivized
    Read full review
    Return on Investment
    BT Group
    • Cost reductions
    • Flexibility
    • Sustainability
    Incentivized
    Read full review
    Discontinued Products
    • It does cost our company money so we try to give out numbers only when needed
    Incentivized
    Read full review
    ScreenShots