Bucher + Suter vs. Genesys Cloud CX
Bucher + Suter vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bucher + Suter | N/A | German company Bucher + Suter offers a suite of Cisco focused CRM connectors and tools for improving contact center operations, including agent and supervisor desktop technology, as well as the TAO and Fusion products for Cisco Finesse, to drive agent productivity. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Bucher + Suter | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bucher + Suter | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bucher + Suter | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Bucher + Suter | Genesys Cloud CX | |
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Likelihood to Recommend | Bucher + Suter No answers on this topic | Genesys |
Pros | Bucher + Suter No answers on this topic | Genesys |
Cons | Bucher + Suter No answers on this topic | Genesys |
Likelihood to Renew | Bucher + Suter No answers on this topic | Genesys |
Usability | Bucher + Suter No answers on this topic | Genesys |
Reliability and Availability | Bucher + Suter No answers on this topic | Genesys |
Performance | Bucher + Suter No answers on this topic | Genesys |
Support Rating | Bucher + Suter No answers on this topic | Genesys |
In-Person Training | Bucher + Suter No answers on this topic | Genesys |
Online Training | Bucher + Suter No answers on this topic | Genesys |
Implementation Rating | Bucher + Suter No answers on this topic | Genesys |
Alternatives Considered | Bucher + Suter No answers on this topic | Genesys |
Contract Terms and Pricing Model | Bucher + Suter No answers on this topic | Genesys |
Scalability | Bucher + Suter No answers on this topic | Genesys |
Professional Services | Bucher + Suter No answers on this topic | Genesys |
Return on Investment | Bucher + Suter No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |