BuildOps vs. Mhelpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BuildOps
Score 10.0 out of 10
N/A
BuildOps enables subcontractors to run their business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, and financial reporting. The cloud-based BuildOps has been designed and built by a team of subcontractors & engineers, at the company of the same name headquartered in Santa Monica.N/A
Mhelpdesk
Score 4.6 out of 10
N/A
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
$49
per month
Pricing
BuildOpsMhelpdesk
Editions & Modules
No answers on this topic
mHelpDesk
$169
per month
Offerings
Pricing Offerings
BuildOpsMhelpdesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
BuildOpsMhelpdesk
Small Businesses
Method:CRM
Method:CRM
Score 9.5 out of 10
Method:CRM
Method:CRM
Score 9.5 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Jotform
Jotform
Score 8.9 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BuildOpsMhelpdesk
Likelihood to Recommend
10.0
(1 ratings)
9.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(2 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BuildOpsMhelpdesk
Likelihood to Recommend
BuildOps
BuildOps is well suited for any HVAC or commercial construction business there is no question about it. If you have teams of people in the field and you want to track them and the jobs and reduce the paperwork - think BuildOps. Their operations side functionality is strong too - quoting, invoicing, asset tracking, etc.
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Mhelpdesk
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
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Pros
BuildOps
No answers on this topic
Mhelpdesk
  • The timer to track the technicians time is wonderful.
  • Integrates well with QuickBooks.
  • The mobile app is great.
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Cons
BuildOps
No answers on this topic
Mhelpdesk
  • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
  • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
  • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
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Likelihood to Renew
BuildOps
No answers on this topic
Mhelpdesk
The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
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Usability
BuildOps
No answers on this topic
Mhelpdesk
It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
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Alternatives Considered
BuildOps
No answers on this topic
Mhelpdesk
When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
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Return on Investment
BuildOps
No answers on this topic
Mhelpdesk
  • It has overall been positive
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