TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bytes Route

    Score9 out of 10
    Small Businesses (1-50 employees)
    Bytes Route is a codeless tool that enables non-tech people to provide in-app guides and tooltips for a smooth onboarding experience. It is designed to be straightforward so that it doesn’t require a developer or a consultant to use. It aims to enable the user to publish a first product tour in less than 2 minutes. *The initial set-up requires a one-time code snippet insertion in a web domain (near the end of the pages, right before the closing tag) to make the connection…

    $0

    per month team

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    Bytes RouteMiContact Center
    Editions & Modules
    Free
    $0
    per month team
    Startup
    $19
    per month team
    Growth
    $29
    per month team
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    Bytes RouteMiContact Center
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Bytes RouteMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of Bytes Route and MiContact Center
    Feature
    Bytes Route
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Bytes Route and MiContact Center
    Feature
    Bytes Route
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    Bytes RouteMiContact Center
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Bytes RouteMiContact Center
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.5
    (2 ratings)
    User Testimonials
    Bytes RouteMiContact Center
    Likelihood to Recommend
    Caphyon
    Bytes Route is very well suited for startups or small companies that want to provide their customers with a quick onboarding session that gets them acquainted with their app. It can also be used to provide on-demand tours for users that want to learn how to perform some specific actions, such as changing an account setting or changing something in their profile/dashboard, things that might be buried within multiple menus
    Read full review
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Pros
    Caphyon
    • onboarding tours
    • new user guides
    • onboarding experiences
    Read full review
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Cons
    Caphyon
    • no support for images
    • no support for more modals
    • no segmentation yet
    Read full review
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Alternatives Considered
    Caphyon
    Bytes Route is simpler to use than the above competitors. It also has a cheaper price. It provides the bare minimum to create a tour, but this is sometimes better than having a bloated menu full of options that are confusing to understand how to use. It also helps that it provides an extensive documentation
    Read full review
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Return on Investment
    Caphyon
    No answers on this topic
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    ScreenShots

    Bytes Route Screenshots

    Screenshot of AnalyticsScreenshot of Tour editingScreenshot of Themes featureScreenshot of Creating a tourScreenshot of Team managementScreenshot of Pricing plans