TrustRadius

C2 ITSM vs. GoCanvas

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
C2 ITSM
Score 6.0 out of 10
Mid-Size Companies (51-1,000 employees)
C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…
$44
per month per user
GoCanvas
Score 10.0 out of 10
N/A
GoCanvas in Reston offers their suite of electronic forms applications to entities in manufacturing, professional services, retail, wholesale, healthcare, and other areas, emphasizing pre-built templates and the ability to customize forms to suit your specific needs, boasting automated workflows on the Professional and Enterprise editions.
$45
per user/per month
Pricing
C2 ITSMGoCanvas
Editions & Modules
Named License
$44
per month per user
Concurrent Licenses
$60
per month per user
Business
$45
per user/per month
Professional
$55
per user/per month
Individual
Free
Enterprise
Contact sales team
Offerings
Pricing Offerings
C2 ITSMGoCanvas
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$6,000 per installationNo setup fee
Additional DetailsCloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.—
More Pricing Information
Community Pulse
C2 ITSMGoCanvas
Features
C2 ITSMGoCanvas
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
C2 ITSM
-
Ratings
GoCanvas
10.0
4 Ratings
23% above category average
Survey templates00 Ratings10.04 Ratings
Themes00 Ratings10.04 Ratings
Custom logo/branding00 Ratings10.04 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
C2 ITSM
-
Ratings
GoCanvas
10.0
4 Ratings
16% above category average
Changes to live survey00 Ratings10.03 Ratings
Question design help00 Ratings10.03 Ratings
Multiple question types00 Ratings10.04 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
C2 ITSM
-
Ratings
GoCanvas
10.0
4 Ratings
19% above category average
Survey logic flexibility00 Ratings10.04 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
C2 ITSM
-
Ratings
GoCanvas
10.0
4 Ratings
21% above category average
Response tracking00 Ratings10.04 Ratings
Data export00 Ratings10.04 Ratings
Standard reports00 Ratings10.03 Ratings
Custom reports00 Ratings10.04 Ratings
Analytics00 Ratings10.03 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
C2 ITSM
-
Ratings
GoCanvas
10.0
4 Ratings
15% above category average
Access controls00 Ratings10.04 Ratings
Compliance00 Ratings10.04 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
C2 ITSM
-
Ratings
GoCanvas
10.0
3 Ratings
21% above category average
Vendor-offered crowdsourcing00 Ratings10.03 Ratings
Respondent restrictions00 Ratings10.03 Ratings
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C2 ITSMGoCanvas
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Score 9.0 out of 10
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Score 9.7 out of 10
Medium-sized Companies
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Score 9.0 out of 10
Qualaroo
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Score 7.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
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User Ratings
C2 ITSMGoCanvas
Likelihood to Recommend
-
(0 ratings)
9.0
(4 ratings)
User Testimonials
C2 ITSMGoCanvas
Likelihood to Recommend
Sherweb
No answers on this topic
Canvas
GoCanvas is ideal for any company that dispatches individuals to sites or locations and then those individuals have to do some sort of report or form to turn in and then send to their clients. The dispatch function adds a lot of power to the platform to allow one traceable documentation from scheduling to the finalization of the report. The best part is that it can be customized to any trade or function out there. It also is handy for mechanics or any other trade that needs to log info at their destinations and submit those to an office or client
Daryl Pollak | TrustRadius Reviewer
Daryl Pollak
Project Manager - QC/Engineer of Record
Read full review
Pros
Sherweb
No answers on this topic
Canvas
  • GoCanvas can adapt to you and the structure of your company. Our documents were sometimes a work in progress, and it was easy to change them when needed.
  • GoCanvas made my Sales Team more efficient and structured. We had set documents they needed to fill out and within those documents, certain areas needed to be completed before they could move forward, which enabled my team to be more accurate and fully detailed.
Verified User
Anonymous
Read full review
Cons
Sherweb
No answers on this topic
Canvas
  • More features with app builder.
  • Chat features in real time.
  • Streaming services.
Niares Hunn | TrustRadius Reviewer
Niares Hunn
LMS Instructional Design Specialist
Read full review
Alternatives Considered
Sherweb
No answers on this topic
Canvas
Danielle Thompson | TrustRadius Reviewer
Danielle Thompson
Information Specialist
Read full review
Return on Investment
Sherweb
No answers on this topic
Canvas
  • GoCanvas has streamlined our communication, dispatch and reporting to reduce errors and wasted time. The impact is not exactly measurable, but it has been a substantial impact.
  • It has automated many of the admin functions necessary for processing reports prior to using GoCanvas. We were able to cut one full admin position and reduce another to part time which has saved us money.
Daryl Pollak | TrustRadius Reviewer
Daryl Pollak
Project Manager - QC/Engineer of Record
Read full review
ScreenShots

C2 ITSM Screenshots

Screenshot of Ticket GridScreenshot of Calendar ViewScreenshot of Inside TicketScreenshot of Dashboard and ReportingScreenshot of Self-service web portalScreenshot of Workflow