C2 ITSM vs. Pulseway

Pulseway

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
C2 ITSM	Score 6.0 out of 10	Mid-Size Companies (51-1,000 employees)	C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…	$44 per month per user
Pulseway	Score 7.0 out of 10	Mid-Size Companies (51-1,000 employees)	Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…	$0.80 per month per installation

Pricing

C2 ITSM

Pulseway

Editions & Modules

Named License: $44
per month per user
Concurrent Licenses: $60
per month per user

Enterprise: $0.80
per month per installation

Offerings

Pricing Offerings
C2 ITSM	Pulseway
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

$6,000 per installation

No setup fee

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.

No hidden fees or contracts. Term-based discounts.

More Pricing Information

Community Pulse
	C2 ITSM	Pulseway

Best Alternatives
	C2 ITSM	Pulseway
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Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Intermapper Score 8.4 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.3 out of 10	Cisco Meraki Dashboard Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	C2 ITSM	Pulseway
Likelihood to Recommend	- (0 ratings)	6.1 (13 ratings)
Usability	- (0 ratings)	7.6 (4 ratings)
Support Rating	- (0 ratings)	9.6 (2 ratings)

User Testimonials
	C2 ITSM	Pulseway
Likelihood to Recommend	Sherweb No answers on this topic	Pulseway If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back. Incentivized Brian Cook Information Security Officer Read full review
Pros	Sherweb No answers on this topic	Pulseway It monitors computers and notifies us of any issues with any computer. It allows remote control of computers, such as requesting a computer to reboot itself. It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer. Incentivized RH Richard Hogan Engineering Technician Read full review
Cons	Sherweb No answers on this topic	Pulseway It would be nice if they increased their scope of supported third-party apps. It would be great if they would create an ios app for their ticket system. If they could possibly build in a location service for tracking devices, that would be helpful. If they had two-factor authentication, it would be nice. Incentivized NW Nathan Weber Network System Administrator Read full review
Usability	Sherweb No answers on this topic	Pulseway The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation. Incentivized Verified User Anonymous Read full review
Support Rating	Sherweb No answers on this topic	Pulseway I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support! Incentivized Verified User Anonymous Read full review
Alternatives Considered	Sherweb No answers on this topic	Pulseway Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition. Incentivized Brian Heersink IT Director Read full review
Return on Investment	Sherweb No answers on this topic	Pulseway Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems. I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console. Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks. Incentivized Kenneth Hess Senior Systems Analyst Read full review
ScreenShots	C2 ITSM Screenshots	Pulseway Screenshots