C2 ITSM vs. TOPdesk
C2 ITSM vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | $6,000 per installation | Optional | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
C2 ITSM | TOPdesk | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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C2 ITSM | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
C2 ITSM | TOPdesk | |
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Likelihood to Recommend | Sherweb No answers on this topic | TOPdesk |
Pros | Sherweb No answers on this topic | TOPdesk |
Cons | Sherweb No answers on this topic | TOPdesk |
Likelihood to Renew | Sherweb No answers on this topic | TOPdesk |
Usability | Sherweb No answers on this topic | TOPdesk |
Reliability and Availability | Sherweb No answers on this topic | TOPdesk |
Performance | Sherweb No answers on this topic | TOPdesk |
Support Rating | Sherweb No answers on this topic | TOPdesk |
In-Person Training | Sherweb No answers on this topic | TOPdesk |
Online Training | Sherweb No answers on this topic | TOPdesk |
Implementation Rating | Sherweb No answers on this topic | TOPdesk |
Alternatives Considered | Sherweb No answers on this topic | TOPdesk |
Scalability | Sherweb No answers on this topic | TOPdesk |
Return on Investment | Sherweb No answers on this topic | TOPdesk |
ScreenShots | C2 ITSM Screenshots |