CA Service Management, with CA Service Desk Manager vs. GLPI
CA Service Management, with CA Service Desk Manager vs. GLPI
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
GLPI | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month |
CA Service Management, with CA Service Desk Manager | GLPI | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | $1,200 per installation | ||||||||||||||
Additional Details | — | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | ||||||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | GLPI | |
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Top Pros | No answers on this topic | |
Top Cons |
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CA Service Management, with CA Service Desk Manager | GLPI | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | GLPI | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | GLPI | |
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Likelihood to Recommend | 9.0 (12 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
CA Service Management, with CA Service Desk Manager | GLPI | |
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Likelihood to Recommend | Broadcom | Teclib |
Pros | Broadcom | Teclib |
Cons | Broadcom | Teclib No answers on this topic |
Likelihood to Renew | Broadcom | Teclib No answers on this topic |
Alternatives Considered | Broadcom | Teclib |
Return on Investment | Broadcom | Teclib |
ScreenShots | GLPI Screenshots |