CA Service Management, with CA Service Desk Manager vs. Snow ITSM Enhancer
CA Service Management, with CA Service Desk Manager vs. Snow ITSM Enhancer
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A | |
Snow ITSM Enhancer | N/A | Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing service. | N/A |
CA Service Management, with CA Service Desk Manager | Snow ITSM Enhancer | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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CA Service Management, with CA Service Desk Manager | Snow ITSM Enhancer | |
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CA Service Management, with CA Service Desk Manager | Snow ITSM Enhancer | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | Snow ITSM Enhancer | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | Snow ITSM Enhancer | |
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Likelihood to Recommend | 9.0 (12 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | 4.1 (6 ratings) | - (0 ratings) |
CA Service Management, with CA Service Desk Manager | Snow ITSM Enhancer | |
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Likelihood to Recommend | Broadcom | Snow Software |
Pros | Broadcom | Snow Software |
Cons | Broadcom | Snow Software |
Likelihood to Renew | Broadcom | Snow Software No answers on this topic |
Alternatives Considered | Broadcom | Snow Software |
Return on Investment | Broadcom | Snow Software |
ScreenShots |