3 Ratings
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Score 3.1 out of 100
6 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

ManageEngine ADAudit Plus

The number one use we have for it is in our periodic security reviews - we routinely check the logs for any anomalies, and ADAudit Plus is the tool of choice for me and for my team to get the ball rolling. We can check the dashboards for any out of the ordinary events, dig deeper into the actual log behaviors of the machines and users we manage, and then report the findings into CSV or XLSX format for further analysis or presentation.
Joe Foran | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

CA Unicenter NSM (Discontinued)
6.0
ManageEngine ADAudit Plus
9.4
Automated alerts and notifications
CA Unicenter NSM (Discontinued)
6.0
ManageEngine ADAudit Plus
9.0
Remote monitoring
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.5
Network device monitoring
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.5
Multiple Server Monitoring
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.5
Multi-device monitoring
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.5

Management Tasks

CA Unicenter NSM (Discontinued)
6.0
ManageEngine ADAudit Plus
9.0
Patch Management
CA Unicenter NSM (Discontinued)
5.0
ManageEngine ADAudit Plus
Service configuration management
CA Unicenter NSM (Discontinued)
8.0
ManageEngine ADAudit Plus
Software and hardware inventory
CA Unicenter NSM (Discontinued)
5.0
ManageEngine ADAudit Plus
Policy-based automation
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.0

Reporting

CA Unicenter NSM (Discontinued)
5.5
ManageEngine ADAudit Plus
9.3
Performance data reports
CA Unicenter NSM (Discontinued)
5.0
ManageEngine ADAudit Plus
9.5
Customizable reporting
CA Unicenter NSM (Discontinued)
7.0
ManageEngine ADAudit Plus
9.5
Data visualization
CA Unicenter NSM (Discontinued)
5.0
ManageEngine ADAudit Plus
9.5
Risk analysis
CA Unicenter NSM (Discontinued)
5.0
ManageEngine ADAudit Plus
8.5

Security

CA Unicenter NSM (Discontinued)
2.0
ManageEngine ADAudit Plus
9.0
Antivirus and malware management
CA Unicenter NSM (Discontinued)
2.0
ManageEngine ADAudit Plus
Data backup and recovery
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.0
Adinistraor access control
CA Unicenter NSM (Discontinued)
ManageEngine ADAudit Plus
9.0

Pros

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

ManageEngine ADAudit Plus

  • Set up custom searches
  • Simple auditing
  • Easy to use
Bill Nash | TrustRadius Reviewer

Cons

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

ManageEngine ADAudit Plus

  • The UI is a bit clunky.
  • Installing SSL/TLS certs is less than optimal.
Joe Foran | TrustRadius Reviewer

Support Rating

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

ManageEngine ADAudit Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

ManageEngine ADAudit Plus

We use ADAudit Plus along with our Wazuh based SIEM, having removed AlienVault. The two together work in complementary ways, allowing us to not only audit, but also vet and analyze the results of our investigations and continuous quality improvement efforts. Logaholic was looked at as an alternative, but ultimately we felt it was too website-focused for our mostly-Windows server shop.
Joe Foran | TrustRadius Reviewer

Return on Investment

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

ManageEngine ADAudit Plus

  • It has helped with Audit time and accuracy
  • More time to do other work
  • Peace of mind knowing you are compliant
Bill Nash | TrustRadius Reviewer

Pricing Details

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine ADAudit Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CA Unicenter NSM (Discontinued)
3.0
ManageEngine ADAudit Plus
9.5

Support Rating

CA Unicenter NSM (Discontinued)
2.0
ManageEngine ADAudit Plus

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