What users are saying about
11 Ratings
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Score 5.7 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Calabrio Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Visual Planning

With Visual Planning, the function to track and update the overall production plan in quick time and track delays and other risks on the tight delivery schedule set by the client has been beneficial to our company. We are using it to track individual employee efficiency and review their work progress. It offers a range of planning and management tools like human resource management, project management, construction plans, etc.
Hunain Ahmed | TrustRadius Reviewer

Pros

Calabrio Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Visual Planning

  • Scheduling
  • Tracking
  • Employee efficiency
Hunain Ahmed | TrustRadius Reviewer

Cons

Calabrio Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Visual Planning

  • Outdated User Interface
  • Pricing on the product
  • Scroll bar at times won't work
Hunain Ahmed | TrustRadius Reviewer

Alternatives Considered

Calabrio Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Visual Planning

VP is cost-effective as compared to other software that provides the same functionality, although there is room for improvement in regards to the user interface. Looks old and aged. Planning on Visual Planning offers functionality on mobile devices that allows us to access the solution and track everything remotely or at work.
Hunain Ahmed | TrustRadius Reviewer

Return on Investment

Calabrio Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Visual Planning

  • Less meeting review time
  • Cost effective as compared to other planning tools
  • Poor user interface is a turn off to use at high level management
Hunain Ahmed | TrustRadius Reviewer

Pricing Details

Calabrio Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Visual Planning

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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