Calibre vs. Infosys Cortex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calibre
Score 9.0 out of 10
N/A
Calibre is call center recording software from HigherGround, Inc..N/A
Infosys Cortex
Score 0.0 out of 10
N/A
Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, aims to transform contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action. The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the…N/A
Pricing
CalibreInfosys Cortex
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CalibreInfosys Cortex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CalibreInfosys Cortex
User Ratings
CalibreInfosys Cortex
Likelihood to Recommend
9.0
(5 ratings)
-
(0 ratings)
Support Rating
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
CalibreInfosys Cortex
Likelihood to Recommend
HigherGround, Inc.
Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
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Infosys
No answers on this topic
Pros
HigherGround, Inc.
  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
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Infosys
No answers on this topic
Cons
HigherGround, Inc.
  • I'd like to see more customization.
  • More plugins and plugin notifications.
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Infosys
No answers on this topic
Support Rating
HigherGround, Inc.
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
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Infosys
No answers on this topic
Alternatives Considered
HigherGround, Inc.
Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
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Infosys
No answers on this topic
Return on Investment
HigherGround, Inc.
  • Increased the learning time of my team.
  • Allowed for easy exchange of lengthy documents.
  • Provided more up to date general knowledge for the departments.
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Infosys
No answers on this topic
ScreenShots