CallGear Virtual PBX vs. Genesys Cloud CX
CallGear Virtual PBX vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallGear Virtual PBX | N/A | CallGear's cloud telephony allows users to make and receive calls from anywhere in the world, using their laptop or mobile device, with the goal of providing organizations the mobility and flexibility that traditional on-premises systems cannot. It does not require any equipment, as the service is provided completely over the internet. | $70 per month | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
CallGear Virtual PBX | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $65 one-time fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
CallGear Virtual PBX | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CallGear Virtual PBX | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallGear Virtual PBX | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (415 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.1 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.0 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
CallGear Virtual PBX | Genesys Cloud CX | |
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Likelihood to Recommend | CallGear No answers on this topic | Genesys |
Pros | CallGear No answers on this topic | Genesys |
Cons | CallGear No answers on this topic | Genesys |
Likelihood to Renew | CallGear No answers on this topic | Genesys |
Usability | CallGear No answers on this topic | Genesys |
Reliability and Availability | CallGear No answers on this topic | Genesys |
Performance | CallGear No answers on this topic | Genesys |
Support Rating | CallGear No answers on this topic | Genesys |
In-Person Training | CallGear No answers on this topic | Genesys |
Online Training | CallGear No answers on this topic | Genesys |
Implementation Rating | CallGear No answers on this topic | Genesys |
Alternatives Considered | CallGear No answers on this topic | Genesys |
Contract Terms and Pricing Model | CallGear No answers on this topic | Genesys |
Scalability | CallGear No answers on this topic | Genesys |
Professional Services | CallGear No answers on this topic | Genesys |
Return on Investment | CallGear No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |