CallHippo vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 7.3 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
CallHippoFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
CallHippoFive9
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
CallHippoFive9
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.9
5 Ratings
20% below category average
Five9
-
Ratings
Answering rules7.15 Ratings00 Ratings
Call recording6.15 Ratings00 Ratings
Call park7.35 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.5
5 Ratings
41% below category average
Five9
-
Ratings
Mobile app for Android5.55 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHippo
-
Ratings
Five9
9.0
12 Ratings
8% above category average
Agent dashboard00 Ratings9.312 Ratings
Validate callers00 Ratings9.212 Ratings
Outbound response00 Ratings9.211 Ratings
Call forwarding00 Ratings9.49 Ratings
Click-to-call (CTC)00 Ratings9.110 Ratings
Warm transfer00 Ratings9.410 Ratings
Predictive dialing00 Ratings9.510 Ratings
Interactive voice response00 Ratings9.29 Ratings
REST APIs00 Ratings9.47 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings9.212 Ratings
Multichannel integration00 Ratings8.611 Ratings
CRM software integration00 Ratings9.211 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHippo
-
Ratings
Five9
8.5
21 Ratings
3% above category average
Inbound call routing00 Ratings9.310 Ratings
Omnichannel inbound routing00 Ratings9.58 Ratings
Recording00 Ratings8.411 Ratings
Quality management00 Ratings7.221 Ratings
Call analytics00 Ratings8.812 Ratings
Historical reporting00 Ratings7.812 Ratings
Live reporting00 Ratings8.810 Ratings
Customer interaction analytics00 Ratings8.310 Ratings
Best Alternatives
CallHippoFive9
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoFive9
Likelihood to Recommend
5.5
(5 ratings)
8.4
(36 ratings)
Likelihood to Renew
8.9
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
8.0
(8 ratings)
User Testimonials
CallHippoFive9
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Read full review
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Read full review
Pros
CallHippo
  • No positive sides at all.
Read full review
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Read full review
Cons
CallHippo
  • Waiting for iOS mobile app
Read full review
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Read full review
Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Read full review
Five9
No answers on this topic
Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Read full review
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Read full review
Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
Read full review
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Read full review
Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
Read full review
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Read full review
ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of