What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
86 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Five9

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Top Rated
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    Five9

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    Five9

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    CallHippo

    Feature Set Not Supported
    N/A
    8.0

    Five9

    80%
    Five9 ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.2
    82%
    11 Ratings

    Validate callers

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Outbound response

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call scripts

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Call tracking

    N/A
    0 Ratings
    7.4
    74%
    12 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Workforce Optimization (WFO)

    CallHippo

    Feature Set Not Supported
    N/A
    7.6

    Five9

    76%
    Five9 ranks higher in 8/8 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Recording

    N/A
    0 Ratings
    6.8
    68%
    11 Ratings

    Quality management

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Call analytics

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Live reporting

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Attribute Ratings

    • Five9 is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    7.9

    Five9

    79%
    36 Ratings

    Likelihood to Renew

    7.3

    CallHippo

    73%
    2 Ratings

    Five9

    N/A
    0 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating
    8.2

    Five9

    82%
    12 Ratings

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Five9

    Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    Five9

    • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
    • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
    • You can customize the call dispositions / call labels to match what's used in your CRM.
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Five9

    • Java based desktop application is a pain to keep updated.
    • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
    • The help center for documentation isn't well organized and the documentation needs substantial editing.
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      Five9

      Starting Price

      $0 Contact sales team

      Editions & Modules

      Five9 editions and modules pricing
      EditionModules
      CoreContact sales team1
      PremiumContact sales team2
      OptimumContact sales team3
      UltimateContact sales team4

      Footnotes

      1. Contact sales team
      2. Contact sales team
      3. Contact sales team
      4. Contact sales team

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

      Likelihood to Renew

      CallHippo

      It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
      Read full review

      Five9

      No answers on this topic

      Support Rating

      CallHippo

      Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
      Read full review

      Five9

      Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
      Read full review

      Alternatives Considered

      CallHippo

      All of them. This seemed to be the best until they got us down.
      Read full review

      Five9

      Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
      Read full review

      Return on Investment

      CallHippo

      • Call to all countries supported making it easy to connect.
      • Last resort to make calls
      • Easy to use
      Read full review

      Five9

      • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
      • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
      • Cost savings: Five9 requires significantly less management than our previous solutions.
      Read full review

      Screenshots

      Add comparison