What users are saying about
7 Ratings
2 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    GoContact

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    GoContact

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    CallHippo

    Feature Set Not Supported
    N/A
    9.4

    GoContact

    94%
    GoContact ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Workforce Optimization (WFO)

    CallHippo

    Feature Set Not Supported
    N/A
    9.4

    GoContact

    94%
    GoContact ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Recording

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • GoContact is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    9.9

    GoContact

    99%
    2 Ratings

    Likelihood to Renew

    7.4

    CallHippo

    74%
    2 Ratings

    GoContact

    N/A
    0 Ratings

    Usability

    CallHippo

    N/A
    0 Ratings
    8.0

    GoContact

    80%
    1 Rating

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating
    10.0

    GoContact

    100%
    1 Rating

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    GoContact

    GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    GoContact

    • Outbound Campaings
    • Dashboards
    • Scripting
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    GoContact

    • External SIP Phone method
    • Managing DDI's
    • Workforce Management
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      GoContact

      Starting Price

      Editions & Modules

      GoContact editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        CallHippo

        It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
        Read full review

        GoContact

        No answers on this topic

        Usability

        CallHippo

        No answers on this topic

        GoContact

        Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
        Read full review

        Support Rating

        CallHippo

        Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
        Read full review

        GoContact

        Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
        Read full review

        Alternatives Considered

        CallHippo

        All of them. This seemed to be the best until they got us down.
        Read full review

        GoContact

        Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
        Read full review

        Return on Investment

        CallHippo

        • Call to all countries supported making it easy to connect.
        • Last resort to make calls
        • Easy to use
        Read full review

        GoContact

        • Fast Implementation during COVID19
        • Fair Retribution Model
        • Techincal Support easy to acess
        Read full review

        Add comparison