What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 1 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
GoContact
Answering rules
CallHippo
1.0
GoContact
Call recording
CallHippo
1.0
GoContact
Call park
CallHippo
1.0
GoContact

Mobile apps

CallHippo
1.0
GoContact
Mobile app for Android
CallHippo
1.0
GoContact

Contact Center Software

CallHippo
GoContact
9.1
Agent dashboard
CallHippo
GoContact
8.0
Validate callers
CallHippo
GoContact
9.0
Outbound response
CallHippo
GoContact
10.0
Call forwarding
CallHippo
GoContact
8.0
Warm transfer
CallHippo
GoContact
9.0
Predictive dialing
CallHippo
GoContact
10.0
Interactive voice response
CallHippo
GoContact
10.0
Call scripts
CallHippo
GoContact
9.0
Call tracking
CallHippo
GoContact
9.0
Multichannel integration
CallHippo
GoContact
9.0
CRM software integration
CallHippo
GoContact
9.0

Workforce Optimization (WFO)

CallHippo
GoContact
8.5
Inbound call routing
CallHippo
GoContact
8.0
Omnichannel inbound routing
CallHippo
GoContact
8.0
Recording
CallHippo
GoContact
9.0
Call analytics
CallHippo
GoContact
8.0
Historical reporting
CallHippo
GoContact
9.0
Live reporting
CallHippo
GoContact
9.0

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

GoContact

No score
No answers yet
No answers on this topic

Usability

CallHippo

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
1.0
GoContact
9.0

Likelihood to Renew

CallHippo
1.0
GoContact

Usability

CallHippo
GoContact
8.0

Support Rating

CallHippo
1.0
GoContact
10.0

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