What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 1 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
TelebuHub
Answering rules
CallHippo
1.0
TelebuHub
Call recording
CallHippo
1.0
TelebuHub
Call park
CallHippo
1.0
TelebuHub

Mobile apps

CallHippo
1.0
TelebuHub
Mobile app for Android
CallHippo
1.0
TelebuHub

Contact Center Software

CallHippo
TelebuHub
8.9
Agent dashboard
CallHippo
TelebuHub
10.0
Validate callers
CallHippo
TelebuHub
9.0
Outbound response
CallHippo
TelebuHub
9.0
Call forwarding
CallHippo
TelebuHub
9.0
Click-to-call (CTC)
CallHippo
TelebuHub
9.0
Warm transfer
CallHippo
TelebuHub
8.0
Predictive dialing
CallHippo
TelebuHub
9.0
Interactive voice response
CallHippo
TelebuHub
10.0
REST APIs
CallHippo
TelebuHub
8.0
Call scripts
CallHippo
TelebuHub
9.0
Call tracking
CallHippo
TelebuHub
8.0
Multichannel integration
CallHippo
TelebuHub
8.0
CRM software integration
CallHippo
TelebuHub
10.0

Workforce Optimization (WFO)

CallHippo
TelebuHub
8.9
Inbound call routing
CallHippo
TelebuHub
10.0
Recording
CallHippo
TelebuHub
9.0
Quality management
CallHippo
TelebuHub
8.0
Call analytics
CallHippo
TelebuHub
10.0
Historical reporting
CallHippo
TelebuHub
10.0
Live reporting
CallHippo
TelebuHub
9.0
Customer surveys
CallHippo
TelebuHub
8.0
Customer interaction analytics
CallHippo
TelebuHub
7.0

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
1.0
TelebuHub
9.0

Likelihood to Renew

CallHippo
1.0
TelebuHub

Support Rating

CallHippo
1.0
TelebuHub

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