What users are saying about
7 Ratings
7 Ratings
7 Ratings
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Score 5.8 out of 100
7 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Call Management

    6.6

    CallHippo

    66%

    TelebuHub

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.9
    59%
    5 Ratings
    N/A
    0 Ratings

    Call park

    7.1
    71%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.6

    CallHippo

    56%

    TelebuHub

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.6
    56%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    CallHippo

    Feature Set Not Supported
    N/A
    9.5

    TelebuHub

    95%
    TelebuHub ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.8
    98%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Workforce Optimization (WFO)

    CallHippo

    Feature Set Not Supported
    N/A
    9.4

    TelebuHub

    94%
    TelebuHub ranks higher in 8/8 features

    Inbound call routing

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Recording

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.6
    96%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Attribute Ratings

    • TelebuHub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    CallHippo

    50%
    5 Ratings
    9.4

    TelebuHub

    94%
    3 Ratings

    Likelihood to Renew

    7.4

    CallHippo

    74%
    2 Ratings

    TelebuHub

    N/A
    0 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating

    TelebuHub

    N/A
    0 Ratings

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Read full review

    Telebu Communications

    We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
    Read full review

    Pros

    CallHippo

    • No positive sides at all.
    Read full review

    Telebu Communications

    • Ability to design IVR flow using very user-friendly IVR Studio
    • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
    • User-friendly design, which makes the software very easy to navigate
    • Affordability and flexibility offered by the company in terms of integration
    Read full review

    Cons

    CallHippo

    • Waiting for iOS mobile app
    Read full review

    Telebu Communications

    • Could use a mobile app, since the website performance is poor on mobile
    • More social media listening should be added
    Read full review

    Pricing Details

    CallHippo

    Starting Price

    Editions & Modules

    CallHippo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 5$

      Additional Details

      TelebuHub

      Starting Price

      Editions & Modules

      TelebuHub editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        CallHippo

        It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
        Read full review

        Telebu Communications

        No answers on this topic

        Support Rating

        CallHippo

        Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
        Read full review

        Telebu Communications

        No answers on this topic

        Alternatives Considered

        CallHippo

        All of them. This seemed to be the best until they got us down.
        Read full review

        Telebu Communications

        No answers on this topic

        Return on Investment

        CallHippo

        • Call to all countries supported making it easy to connect.
        • Last resort to make calls
        • Easy to use
        Read full review

        Telebu Communications

        • Improved CSAT scores
        • Agents are happy to use the software without any roadblocks remotely
        • Successful outreach of voice broadcast marketing campaigns
        • Much more organized customer query ticketing
        • Virtual assistant helps a lot in ticketing late-night customer calls
        Read full review

        Add comparison