TrustRadius

CallHippo vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 7.8 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
TelebuHub
Score 7.8 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
CallHippoTelebuHub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallHippoTelebuHub
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallHippoTelebuHub
Top Pros
Top Cons
Features
CallHippoTelebuHub
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.8
5 Ratings
20% below category average
TelebuHub
-
Ratings
Answering rules7.15 Ratings00 Ratings
Call recording6.15 Ratings00 Ratings
Call park7.35 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.4
5 Ratings
39% below category average
TelebuHub
-
Ratings
Mobile app for Android5.45 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHippo
-
Ratings
TelebuHub
9.6
3 Ratings
14% above category average
Agent dashboard00 Ratings10.03 Ratings
Validate callers00 Ratings9.53 Ratings
Outbound response00 Ratings9.53 Ratings
Call forwarding00 Ratings10.03 Ratings
Click-to-call (CTC)00 Ratings9.53 Ratings
Warm transfer00 Ratings9.03 Ratings
Predictive dialing00 Ratings9.03 Ratings
Interactive voice response00 Ratings10.03 Ratings
REST APIs00 Ratings9.43 Ratings
Call scripts00 Ratings9.53 Ratings
Call tracking00 Ratings10.03 Ratings
Multichannel integration00 Ratings9.43 Ratings
CRM software integration00 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHippo
-
Ratings
TelebuHub
9.5
3 Ratings
14% above category average
Inbound call routing00 Ratings9.53 Ratings
Recording00 Ratings9.53 Ratings
Quality management00 Ratings9.53 Ratings
Call analytics00 Ratings9.53 Ratings
Historical reporting00 Ratings10.03 Ratings
Live reporting00 Ratings9.03 Ratings
Customer surveys00 Ratings9.43 Ratings
Customer interaction analytics00 Ratings9.53 Ratings
Best Alternatives
CallHippoTelebuHub
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoTelebuHub
Likelihood to Recommend
5.6
(5 ratings)
9.5
(3 ratings)
Likelihood to Renew
8.9
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
CallHippoTelebuHub
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Mohit Sharma | TrustRadius Reviewer
Mohit Sharma
Director & Chief Operating Officer
Read full review
Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer
Inés Prieto
R&D / Product Development Engineer - Quality
Read full review
Pros
CallHippo
  • No positive sides at all.
AÅž
Ahmet Åžener
CMO (Chief Marketing Officer)
Read full review
Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
DM
Dev Madhav S D
Product Marketer
Read full review
Cons
CallHippo
  • Waiting for iOS mobile app
DR
David Rabada
Marketing Manager
Read full review
Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
DM
Dev Madhav S D
Product Marketer
Read full review
Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Mohit Sharma | TrustRadius Reviewer
Mohit Sharma
Director & Chief Operating Officer
Read full review
Telebu Communications
No answers on this topic
Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
AÅž
Ahmet Åžener
CMO (Chief Marketing Officer)
Read full review
Telebu Communications
No answers on this topic
Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
Tristan Desechenes | TrustRadius Reviewer
Read full review
Telebu Communications
No answers on this topic
Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
Verified User
Anonymous
Read full review
Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
DM
Dev Madhav S D
Product Marketer
Read full review
ScreenShots