TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    FreeConference.com

    Score8.5 out of 10
    N/AFreeConference is a telephony and VoIP software solution from FreeConference.N/A
    Pricing
    CallHubFreeConference.com
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallHubFreeConference.com
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Features
    CallHubFreeConference.com
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and FreeConference.com
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    FreeConference.com
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts9.01 Ratings00 Ratings
    Call tracking9.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and FreeConference.com
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    FreeConference.com
    -
    Ratings
    Inbound call routing9.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics9.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CallHub and FreeConference.com
    Feature
    CallHub
    -
    Ratings
    FreeConference.com
    10.0
    1 Ratings
    23% above category average
    Call reports00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of CallHub and FreeConference.com
    Feature
    CallHub
    -
    Ratings
    FreeConference.com
    9.0
    3 Ratings
    9% above category average
    Call recording00 Ratings9.03 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallHub and FreeConference.com
    Feature
    CallHub
    -
    Ratings
    FreeConference.com
    8.0
    3 Ratings
    1% above category average
    Video conferencing00 Ratings8.02 Ratings
    Audio conferencing00 Ratings8.03 Ratings
    Best Alternatives
    CallHubFreeConference.com
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubFreeConference.com
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (3 ratings)
    User Testimonials
    CallHubFreeConference.com
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    iotum
    FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
    Incentivized
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    iotum
    • I love the ability to make long distance calls without charge.
    • I was delighted when they added the ability to screen share and show my slides to my customers.
    • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
    Incentivized
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    iotum
    • Not being able to use 800 number (toll free).
    • The website interface could be spruced up a bit.
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    iotum
    Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
    Incentivized
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    iotum
    • BEST ROI ever! It's all free and has let me access people globally. Thanks!
    Incentivized
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer