TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    GoContact

    Score10 out of 10
    N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
    Pricing
    CallHubGoContact
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallHubGoContact
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Features
    CallHubGoContact
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and GoContact
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    GoContact
    9.4
    2 Ratings
    10% above category average
    Agent dashboard8.01 Ratings9.02 Ratings
    Validate callers8.01 Ratings10.02 Ratings
    Outbound response9.01 Ratings9.02 Ratings
    Call forwarding8.01 Ratings9.02 Ratings
    Click-to-call (CTC)8.01 Ratings9.01 Ratings
    Warm transfer8.01 Ratings10.02 Ratings
    Predictive dialing9.01 Ratings10.02 Ratings
    Interactive voice response9.01 Ratings9.02 Ratings
    REST APIs8.01 Ratings10.01 Ratings
    Call scripts9.01 Ratings9.02 Ratings
    Call tracking9.01 Ratings9.02 Ratings
    Multichannel integration8.01 Ratings9.02 Ratings
    CRM software integration8.01 Ratings10.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and GoContact
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    GoContact
    9.4
    2 Ratings
    12% above category average
    Inbound call routing9.01 Ratings10.02 Ratings
    Omnichannel inbound routing8.01 Ratings10.02 Ratings
    Recording8.01 Ratings9.02 Ratings
    Quality management8.01 Ratings10.01 Ratings
    Call analytics9.01 Ratings9.02 Ratings
    Historical reporting8.01 Ratings9.02 Ratings
    Live reporting8.01 Ratings9.02 Ratings
    Customer surveys9.01 Ratings9.01 Ratings
    Customer interaction analytics9.01 Ratings10.01 Ratings
    Best Alternatives
    CallHubGoContact
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubGoContact
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    CallHubGoContact
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    GoContact
    GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
    Incentivized
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    GoContact
    • Outbound Campaings
    • Dashboards
    • Scripting
    Incentivized
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    GoContact
    • External SIP Phone method
    • Managing DDI's
    • Workforce Management
    Incentivized
    Read full review
    Usability
    CallHub
    No answers on this topic
    GoContact
    Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
    Incentivized
    Read full review
    Support Rating
    CallHub
    No answers on this topic
    GoContact
    Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    GoContact
    Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
    Incentivized
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    GoContact
    • Fast Implementation during COVID19
    • Fair Retribution Model
    • Techincal Support easy to acess
    Incentivized
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer