CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
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Consul
Score9.6 out of 10
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HashiCorp Consul is a tool for discovering and configuring services in the IT infrastructure. It provides service discovery, health checking, key/value stores and support for multiple data centers out of the box.
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Consul can provide a light-weight, lightning-fast and robust solution for the following:
Network mesh
Service DNS
Global key-value store (values can be complex objects as well)
Utility for blue-green deployments
Service health checking
Consul can be used in any or a combination of these scenarios. Regardless if you are a network administrator or a regular software engineer, Consul can add value to your work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The GUI: The GUI interface for Consul has gotten a lot better over the years. Since Consul is so easy to interact with via API, this isn't a showstopper, but for those that are less command line inclined it's always nice to be able to refer them to an easy to use and understand web interface
It's chatty: Consul is extremely chatty. Sometimes it's particularly chatty at 2am with no indication as to why and eats up quite a bit of resources. Just be sure to provision your systems that typically take a heavy load with a little extra for Consul
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Consul's API is extremely user friendly. While their web interface isn't quite as "mature", it's still pretty easily navigated for the average person. Together they make a pretty easy to pick up and use tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've never used paid support from HashiCorp, but I consider its support a good one, since they provide a lot of free resources for the community and there are good user groups supporting you on several sorts of issues. Also, HashiCorp is known as a company with a strong relationship with the community, that is easily noticed by the events HashiCorp promotes over the world.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Consul was easier to configure out of the box than Serf and gave us more initial options. Its easy to use tools and support were by far superior to Serf in many ways. Support alone was one of those areas that Serf could take an example from Consul to keep its customers happy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It contains a native web UI, which in contrast to its counterparts, is handy, very intuitive and - most importantly - very informative. It leaves no room for doubt about your services "forest" health. So, for that purpose, the learning curve was almost down to non-existent. Our team managed to work seamlessly with Consul being our services API
Our management staff had a difficult time understanding what Consul was really all about. For technical staff it is pretty simple to understand the huge value such a tool can pose to our suite of solutions, but once our management staff took the grasp of its valuable handy set of tools, we didn't take long to start using it and keeping track of our Swarm overall health, with was a constant concern for the entire company before.
For load balancing purposes, we were relying pretty much on guesses before we decided to use Consul. One would check a certain node overall health and decide if we would need to spring a new instance at AWS or Digital Ocean.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
