Chose Observe.ai
Observe.ai provided our business a pricing structure that was attainable with our required ROI.
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallMiner Eureka | N/A | CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. | N/A | |
Observe.ai | N/A | Observe.AI, a provider of Contact Center AI in San Francisco, supports customer experiences and agent performance by helping to analyze interactions, extract sentiment insights and streamline workflows. With Observe.AI, businesses transcribe interactions to coach agents while gaining visibility into customer service operations. Observe.AI technology includes agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to contact centers. | N/A |
CallMiner Eureka | Observe.ai | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
CallMiner Eureka | Observe.ai | |
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Considered Both Products | CallMiner Eureka No answer on this topic | Observe.ai |
Top Pros |
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Top Cons |
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CallMiner Eureka | Observe.ai | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallMiner Eureka | Observe.ai | |
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Likelihood to Recommend | 8.0 (5 ratings) | 9.3 (3 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 9.0 (2 ratings) | - (0 ratings) |
CallMiner Eureka | Observe.ai | |
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Likelihood to Recommend | CallMiner | Observe.ai |
Pros | CallMiner | Observe.ai |
Cons | CallMiner | Observe.ai |
Likelihood to Renew | CallMiner No answers on this topic | Observe.ai |
Usability | CallMiner No answers on this topic | Observe.ai |
Support Rating | CallMiner | Observe.ai No answers on this topic |
Alternatives Considered | CallMiner | Observe.ai |
Return on Investment | CallMiner | Observe.ai |
ScreenShots | Observe.ai Screenshots |