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Candid GuideStar vs. Convio Luminate (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Candid GuideStar

    Score8 out of 10
    N/AGuideStar by Candid offers GuideStar Pro for updated nonprofit data for research and other purposes, supporting data matching and validation, mailing list creation and generation, grant writing and eligibility validation, and integration of nonprofit data into existing customer or outreach data sets.N/A

    Convio Luminate (discontinued)

    Score6 out of 10
    N/AConvio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
    Pricing
    Candid GuideStarConvio Luminate (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Candid GuideStarConvio Luminate (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Candid GuideStarConvio Luminate (discontinued)
    Small Businesses
    No answers on this topic
    Agentforce 360 for Nonprofits
    Score8.5 out of 10
    Medium-sized Companies
    No answers on this topic
    DonorPerfect
    Score8.4 out of 10
    Enterprises
    No answers on this topic
    Ellucian CRM Advance
    Score5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Candid GuideStarConvio Luminate (discontinued)
    Likelihood to Recommend
    10.0
    (3 ratings)
    5.0
    (2 ratings)
    Support Rating
    9.4
    (2 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Candid GuideStarConvio Luminate (discontinued)
    Likelihood to Recommend
    Candid.org
    It is just my go-to for any information I need on a potential client as I work in the non-profit consulting space and need to better understand my prospects. As a former nonprofit exec, I valued what we could share on the site as a gold seal for others to learn about our worthiness to invest.
    Incentivized
    Read full review
    Discontinued Products
    It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
    Incentivized
    Read full review
    Pros
    Candid.org
    • Identifying information from funder 990s
    • Gives credence to transparency claims
    Incentivized
    Read full review
    Discontinued Products
    • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
    Incentivized
    Read full review
    Cons
    Candid.org
    • Most 990s are typically a few years behind.
    • Organization profiles are only as complete as the organization makes them.
    Incentivized
    Read full review
    Discontinued Products
    • Big Investment
    • It's a sales program with a donation management overlay so it has some troubles around reporting.
    Incentivized
    Read full review
    Support Rating
    Candid.org
    Any support I've ever had to get from them was quick and professional. Their online guides/help docs are also easy to read.
    Incentivized
    Read full review
    Discontinued Products
    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
    Incentivized
    Read full review
    Alternatives Considered
    Candid.org
    I have always used Guidestar as my go-to not only when I was a non-profit executive and wanted to ensure we remained worthy of their rating but also now as a non-profit consultant where I need to understand my current and potential partners across financials, key contacts, board members, etc.
    Incentivized
    Read full review
    Discontinued Products
    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
    Incentivized
    Read full review
    Return on Investment
    Candid.org
    • More informed grant proposals.
    • Able to easily and efficiently complete grant research.
    Incentivized
    Read full review
    Discontinued Products
    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
    Incentivized
    Read full review
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