Canonical OpenStack vs. ServiceNow DevOps

Ubuntu OpenStack is well suited for startups where there are very tight financial constraints. As Ubuntu OpenStack is open source, the startup organizations will not have to spend a lot when compared to their commercial offerings in the market. Ubuntu OpenStack is less appropriate in organizations where they don't want to have private on-prem clouds. As deploying a private on-prem cloud is a very cumbersome and tedious task, the organizations must have a dedicated team to manage such on-prem deployments.

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ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

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• Very easy to use, learning curve is very short. Don't need to invest months of training before using it
• Well suited with Jenkins for automated tests
• Works well on large sets of heterogeneous hardware

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

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• More customizable options while choosing virtual machine configurations would be great.
• To have regular online learning sessions directly from Ubuntu OpenStack experts [to] help users and for those who implement it.
• Giving admin more control on what privileges they can grant to their users.

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• No drop-down option is available to click when requesting specific software or hardware.

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Everybody knows VMWare which is the world's number one in data center infrastructure management. OpenStack is lot lot less expensive but doesn't offer all the functionalities you have with VMWare especially for High Availability and load balancing. You should go for OpenStack if you need an easy to use solution without the need for external consultants. If you don't have the capacity to manage your own infrastructure you had better go for VMWare.

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

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• Lighter on initial spending for the organization.
• Deployments which have no vendor locking makes management decisions easier.
• Support from great community saved lot of time for engineers managing it.

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• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info