TrustRadius
OpsGenie automates on call with easeWe use OpsGenie as our primary means for customers to contact us during non-core business hours. Currently we have several divisions using OpsGenie and others looking to join as well for both project and support work. OpsGenie replaced a previous call service which was ever problematic and cumbersome.,The ability to quickly enable/disable/rotate support personnel makes coordinating on call simple. OpsGenie provides great log detail and reporting of incoming calls and alerts which leave no question as to what happened if a call was missed or a customer disconnected. I love the ease at which I can turn up new numbers for customers. For example I have a customer in Mexico City for which I setup a new number local to them in minutes, applied the OpsGenie escalation and I'm done, it's live and fully functional.,Currently unable to integrate with our phone system, but that is a limitation of our phone system.,10,Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice. We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.,SolarWinds Network Configuration Manager, Veeam Backup & Replication, SolarWinds Network Performance MonitorOpsGenie's alerting capabilities are fantastic!The on-call customer success team and our IT Operations team uses OpsGenie in conjunction with the API for Jira. When a client has an issue off hours OpsGenie is utilized to alert team members and also escalate if the initial alert was not acknowledged within specific thresholds across various incident types.,The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team! The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful. The dashboard features allow you to control and manage the on call schedule is super helpful.,The user management feature is a little confusing- where people substitute within an on call rotation is confusing at first.,9,It replaced an old pager system!!!!OpsGenie is best of breedWe use it for our on call rotation system as well as for missed execution monitoring (a.k.a. OpsGenie "Heartbeats"). I'm a big fan of this company/product and have been using it since the early days. It has a million integrations which we make ample use of. Customer service is also excellent.,It's never down. Highly dependable for an alerting system. In the 3+ years we've used it I've never missed an alert. Heartbeat monitoring is AWESOME Excellent customer service,The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature. The scheduling UI could be a little more intuitive as well. Not bad though.,10,Positive: Much faster response time to incidents Positive: Much more confidence in catching missed executions by way of monitoring,PagerDutyDevops review on Opsgenieit is being used across the organisation so that we can be notified when out product / services / infrastructure needs us. On call schedules are configured in it and if some cluster or some service goes down then the respective on call member will be notified via sms . mobile app or phone calls. The notification method and the sequence can be customised. If we miss the call then it will be forwarded to the next available person as per our scheduled list. This way there is no need to monitor the infrastructure or the services 24*7 since we are notified when we are needed.,Notification via sms , mobile app and call which can be configured as per out requirement and it is very easy to configure Setting up on call schedule to that we can set up a schedule for the whole year and no need to tweak the app again and again.. Even the normal users can easily forward the on call schedule to some other available person if he is not available Easy to use GUI. just browse around 5 min and you will come to know what it does,Mobile app can be improved more as compared to the web GUI. It lacks some features. When we install PpsGenie on a different cell phone, then the last use phone configuration gets messed up and we miss alerts because of that ..In that case we have to manually go and delete the old used phones...when we uninstall the app the phone used should be out of the configuration registry Admin users privileges could be increased,8,Made infrastructure monitoring easy For product services we can directly tag in the developers instead of calling them,PagerDuty,PagerDutyOpsGenie Worked Some Magic for UsWe are using OpsGenie across a number of departments in our organization. It fits our need for an alerting engine for high priority incidents but also as a tool for scheduling coverage for monitoring for teams across geographic locations and in-and-out of office hours in those locations.,The integrations that OpsGenie has into other tools/platforms is something that makes it stand out - not only are there well-defined integrations that fully utilize the functionality of these other tools but also generic integrations that make pretty much any system that generates email interface with OpsGenie. The OnCall scheduling engine is well constructed with the ability to group users, add overrides and see a final view of what the resulting schedule will look like. The "WhoIsOnCall" option and the integration with Slack has meant that our support teams are always able to see who is on call jut but using the Genie function in Slack (Slack is out premier communications platform).,Maybe a little more documentation on the query language usage on the Alerts page - some more real-life examples. Most of the generic "Open", "Closed", "Acknowledged" filters are sufficient much of the time but in a noisy system , being able to write more complicated queries is useful.,10,Positive ROI in that we have been able to successfully tie together a number of our monitoring/alerting tools which has lead to better response times to incidents. We have been able to reduce our time to resolve by almost 50% by just being able to be more targeted.,,JIRA Software, New Relic Insights, Atlassian Confluence
Unspecified
OpsGenie
10 Ratings
Score 9.5 out of 101
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OpsGenie Reviews

OpsGenie
10 Ratings
Score 9.5 out of 101
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Jon Liedtke profile photo
July 26, 2018

User Review: "OpsGenie automates on call with ease"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use OpsGenie as our primary means for customers to contact us during non-core business hours. Currently we have several divisions using OpsGenie and others looking to join as well for both project and support work. OpsGenie replaced a previous call service which was ever problematic and cumbersome.
  • The ability to quickly enable/disable/rotate support personnel makes coordinating on call simple.
  • OpsGenie provides great log detail and reporting of incoming calls and alerts which leave no question as to what happened if a call was missed or a customer disconnected.
  • I love the ease at which I can turn up new numbers for customers. For example I have a customer in Mexico City for which I setup a new number local to them in minutes, applied the OpsGenie escalation and I'm done, it's live and fully functional.
  • Currently unable to integrate with our phone system, but that is a limitation of our phone system.
As an MSP serving customers globally the ability to have customer local numbers is a huge benefit. Our customers are delighted when they do not have to dial an 800 number to reach us or a US based number.
Read Jon Liedtke's full review
No photo available
August 06, 2018

Review: "OpsGenie's alerting capabilities are fantastic!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
The on-call customer success team and our IT Operations team uses OpsGenie in conjunction with the API for Jira. When a client has an issue off hours OpsGenie is utilized to alert team members and also escalate if the initial alert was not acknowledged within specific thresholds across various incident types.
  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
  • The user management feature is a little confusing- where people substitute within an on call rotation is confusing at first.
We evaluated other alerting tools and this has the best features and capabilities!
Read this authenticated review
No photo available
July 26, 2018

User Review: "OpsGenie is best of breed"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it for our on call rotation system as well as for missed execution monitoring (a.k.a. OpsGenie "Heartbeats"). I'm a big fan of this company/product and have been using it since the early days. It has a million integrations which we make ample use of. Customer service is also excellent.
  • It's never down. Highly dependable for an alerting system. In the 3+ years we've used it I've never missed an alert.
  • Heartbeat monitoring is AWESOME
  • Excellent customer service
  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
Excellent for on call rotation and consolidation of alerting. Integrates with just about every other product you can imagine.
Read this authenticated review
Bharath Nadar profile photo
February 01, 2018

"Devops review on Opsgenie"

Score 8 out of 10
Vetted Review
Verified User
Review Source
it is being used across the organisation so that we can be notified when out product / services / infrastructure needs us.

On call schedules are configured in it and if some cluster or some service goes down then the respective on call member will be notified via sms . mobile app or phone calls. The notification method and the sequence can be customised. If we miss the call then it will be forwarded to the next available person as per our scheduled list. This way there is no need to monitor the infrastructure or the services 24*7 since we are notified when we are needed.
  • Notification via sms , mobile app and call which can be configured as per out requirement and it is very easy to configure
  • Setting up on call schedule to that we can set up a schedule for the whole year and no need to tweak the app again and again..
  • Even the normal users can easily forward the on call schedule to some other available person if he is not available
  • Easy to use GUI. just browse around 5 min and you will come to know what it does
  • Mobile app can be improved more as compared to the web GUI. It lacks some features.
  • When we install PpsGenie on a different cell phone, then the last use phone configuration gets messed up and we miss alerts because of that ..In that case we have to manually go and delete the old used phones...when we uninstall the app the phone used should be out of the configuration registry
  • Admin users privileges could be increased
Well suited in infrastructure monitoring where we do 24*7 monitoring..it can reduce the number of required resources.
Read Bharath Nadar's full review
Joe Cairns profile photo
January 26, 2018

User Review: "OpsGenie Worked Some Magic for Us"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using OpsGenie across a number of departments in our organization. It fits our need for an alerting engine for high priority incidents but also as a tool for scheduling coverage for monitoring for teams across geographic locations and in-and-out of office hours in those locations.
  • The integrations that OpsGenie has into other tools/platforms is something that makes it stand out - not only are there well-defined integrations that fully utilize the functionality of these other tools but also generic integrations that make pretty much any system that generates email interface with OpsGenie.
  • The OnCall scheduling engine is well constructed with the ability to group users, add overrides and see a final view of what the resulting schedule will look like.
  • The "WhoIsOnCall" option and the integration with Slack has meant that our support teams are always able to see who is on call jut but using the Genie function in Slack (Slack is out premier communications platform).
  • Maybe a little more documentation on the query language usage on the Alerts page - some more real-life examples. Most of the generic "Open", "Closed", "Acknowledged" filters are sufficient much of the time but in a noisy system , being able to write more complicated queries is useful.
Very well suited for companies that have a number of teams who need to be on call who will need to deal with slightly different types of alerts - we use the "Groups" feature to separate out these alerts. It is ideal where you already have a large number of monitoring and alerting tools but want a consolidated view of all of these platforms for alerts that need human attention - OpsGenie can site nicely over the top of all of these.
Read Joe Cairns's full review
Mariano Koldobsky profile photo
February 01, 2018

OpsGenie Review: "Great Alert Tool"

Score 9 out of 10
Vetted Review
Verified User
Review Source
OpsGenie is being used all across our organisation. All the business, technical and infrastructure alerts are managed by OpsGenie. We are very confident and trust the tool.

It even helps us to have very good communication between remote departments and other teams.

The new users on-boarding process is really smooth and, in a few clicks, the new user is participating in the alert community
  • The app is great, it takes control of your phone and you never lose any alert.
  • The on-boarding process is awesome
  • The calendar is easy to use and always handy
  • Sometimes when you delete someone from the scheduling you must reorganize the whole schedule
I think it is a very good tool for big companies, with a lot of groups located far from others. I wouldn't choose this very good tool for small teams or companies starting out.

You are going to get all of it connecting the alerts with other applications that provides you the infrastructure, technical and business metrics.
Read Mariano Koldobsky's full review
No photo available
January 30, 2018

User Review: "OpsGenie - make your life easy!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used across the whole organization, it made on-call rotation easy, cross-team collaboration is made very easy, teams can get help from another team very quickly without knowing the person.
  • various integration types available
  • excellent chat support
  • easiness of use
  • iPhone app has a problem, not sure if this is only me, go to open alerts -> then tap on the menu -> click on dashboard, it takes to the same page. I think mobile apps need some thorough testing to find more issues
  • for new user its a confusion between groups and teams (i have seen few users asking what is the different between these two, I also had the same question when I was new)
  • nothing else that I can think as of now
it makes the life easier for on-call rotation, different team's collaboration. I would say its less suited with a single team where they can manage on-call rotation in the monitoring app itself, although OpsGenie provides vast integrations but still that can be done in case of a single team. But yeah, someone has to spend time in doing all that.
Read this authenticated review

OpsGenie Scorecard Summary

About OpsGenie

OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations.

OpsGenie Technical Details

Operating Systems: Unspecified
Mobile Application:No