OpsGenie

OpsGenie is the backbone of a significant incident response program, and each year, it has gone from strength to strength, integrating well with existing systems across the business and bringing together communications into a single pane of glass that tracks outages, issues, and events in real-time, providing a solid audit trail along the way. Incidents are fast-paced, and stopping to organize notes and conversations is time-consuming, slowing the response, creating further risk, and prolonging mitigations. Escalations are key in a crisis, and OpsGenie handles this efficiently, managing the right contacts and bringing people into the conversation as required.

• 40% reduction in Mean Time To Resolution.
• Reduced accidental calls to people on annual leave during an incident.
• 50% less time spent on aggregating information for reports.

Splunk On-Call and PagerDuty

We actually use OpsGenie as a tool for getting alerts of our observability systems in case of break a certain threshold. It's the starting point of our incidence management process and allow us to keep notified about alerts, manage on-calls and schedule the off hour efforts all the whole team. As well as this, it help us after the incident to understand the process health through the analytics mode.

• Reduce MTTR
• Keep the whole team organizes with oncalls
• Reduce Downtime

Datadog, New Relic, Grafana

We use OpsGenie to help technicians to never miss an important service ticket. Integrating with our CRM and ticketing system allows us to create rules that notify us if an issues is not taken care of in a timely manner. This has been a game changer for us. I would recommend this product to everyone.

• allow us to be attentive to our customers needs in a timely fashion.

OnPage

ConnectWise PSA, ConnectWise RMM, BrightGauge

We used OpsGenie software in our Oncall rotation for overall Production support of IT Business Intelligence activities which included data-warehousing and reporting support. OpsGenie would send alerts whenever there was a Production issue to the person in shift for support

• I only heard that it was part of a package, and the pricing was good for the company

Resolver and Jira Service Management

Jira Service Management, Resolver

We are using to notify the on-call user and team through the alerts and incidents. On-call users generally from engineering team through raising opsgenie alert we notify them there are high priority alerts and need your assistance so they can fixed it before the outage. The features of timeline is very useful from there you can see the alerts who has acknowledged who has ignore. Second feature is description box where you can describe the problem and also notify them engineer.

• Alerts notification
• Incident notification
• Who is on call checked
• Activity log

• Positives are many but the most we have generally use this tools for paging the engineers for their application alerts so they can have look onit quickly.
• By using description box we have brief them our finding related to alerts as well as we can sent them a bridge link
• Sometime we use to check from which team who is available now on call to fixed their application issue.
• Negative thing I observed sometime it took 2 3 minutes to sent notification don't know why .

PagerDuty

Nagios XI, AlertSite, Zabbix, Datadog, PowerConnect for Splunk, Docker