TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capillary Loyalty+

    Score10 out of 10
    N/ACapillary is a marketing engagement platform which includes CRM, marketing automation, business intelligence and social media capabilities.N/A

    Giftbit

    Score9.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.N/A

    Smile.io

    Score10 out of 10
    N/ASmile.io is a customer loyalty platform from the company of the same name in Kitchener, Ontario. Notably, Smile.io offers a free plan (available for Wix users) to help new entrepreneurs get started with a rewards program, including basic features to reward customers on every order, social sharing & birthday rewards, offer discounts for redeeming points, or style the program to match the site's brand.

    $49

    per month up to 500 monthly orders.

    Pricing
    Capillary Loyalty+GiftbitSmile.io
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Wix - Free
    $0
    per month
    Wix - Premium
    $49
    per month
    BigCommerce - Starter
    $49
    per month
    Shopify - Starter
    $49
    per month
    BigCommerce - Growth
    $199
    per month
    Shopify - Growth
    $199
    per month
    BigCommerce - Plus
    $999
    per month
    Shopify - Plus
    $999
    per month
    Offerings
    Pricing Offerings
    Capillary Loyalty+GiftbitSmile.io
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Capillary Loyalty+GiftbitSmile.io
    Considered Multiple Products
    Capillary Technologies
    No answer on this topic
    Giftbit
    No answer on this topic
    Smile.io
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    90%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    90%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Best Alternatives
    Capillary Loyalty+GiftbitSmile.io
    Small Businesses
    Growave
    Score9.7 out of 10
    Growave
    Score9.7 out of 10
    Growave
    Score9.7 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Capillary Loyalty+GiftbitSmile.io
    Likelihood to Recommend
    -
    (0 ratings)
    9.4
    (10 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Capillary Loyalty+GiftbitSmile.io
    Likelihood to Recommend
    Capillary Technologies
    No answers on this topic
    Giftbit
    It's been great to incentivize appointments. I can also see that it would be a good tool to send gifts to existing customers.
    Incentivized
    Read full review
    Smile.io
    No answers on this topic
    Pros
    Capillary Technologies
    No answers on this topic
    Giftbit
    • Sending mass brand-templated gift cards
    • Choosing which type of gift card you want (e.g. Starbucks, Amazon)
    • Showing metrics for gift cards
    Incentivized
    Read full review
    Smile.io
    No answers on this topic
    Cons
    Capillary Technologies
    No answers on this topic
    Giftbit
    • I didn't love having to buy credits in advance, but since Giftbit recommended how many we'd need to buy, it wasn't terrible.
    Incentivized
    Read full review
    Smile.io
    No answers on this topic
    Support Rating
    Capillary Technologies
    No answers on this topic
    Giftbit
    When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
    Incentivized
    Read full review
    Smile.io
    No answers on this topic
    Alternatives Considered
    Capillary Technologies
    No answers on this topic
    Giftbit
    I haven't used any products like Giftbit. Since I have enjoyed my experience with Giftbit, I haven't looked into any other platforms that offer the same things.
    Incentivized
    Read full review
    Smile.io
    No answers on this topic
    Return on Investment
    Capillary Technologies
    No answers on this topic
    Giftbit
    • We now have an easy way to do these fulfillments
    • It's easy to set up an account
    • It alleviates privacy issues on our end
    Incentivized
    Read full review
    Smile.io
    No answers on this topic
    ScreenShots