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Giftbit Reviews

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Score 5.0 out of 100

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February 14, 2020

Giftbit API Integration with Fuel Cycle needs some H.E.L.P.

Anonymous | TrustRadius Reviewer
Verified User
Score 5 out of 10
Vetted Review
Verified User
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GiftBit is used by our org as the digital incentives program connected to a consumer panel run on the Fuel Cycle community platform. Its intent is to be a hands-off rewards mall provider for users on the platform when they want to redeem points for digital rewards. It is used primarily by API but its also used a lot manually (by me) for distribution of incentives to panelists directly when the API (or the Fuel Cycle community platform) fails to redeem or process a reward properly.
  • It has a nice email builder for sending messages along with an incentive code to a person.
  • It segregates my USD balance from my CAN balance at the dashboard level so I can monitor both.
  • The reporting is VERY basic.
  • Templates should be easier to create and re-use.
Giftbit is suited for straightforward and repeatable incentives (to tech-savvy users familiar with digital rewards redemptions) and less suited for flexible ad-hoc rewards distributions. Also less suited for API integration with the Fuel Cycle community platform as it causes more problems than it solves. Having moved my panel to the FocusVision Kinesis community platform, I have had ZERO issues with their API integration with Tango Card.
When a redemption via the API connected to my community platform provider failed, the support was extremely limited. It was fast but limited. Most common conversations with Giftbit support ended in "unfortunately we cannot help you or your recipient with that issue." I'm not sure if Giftbit deserves 100% of the blame for API issues with Fuel Cycle community platform but the end result is that a user will redeem their points for a reward and would never get it. Once these issues are reported to me, I couldn't help them from the dashboard either as I was unable to review their claim codes, etc. and make it right, resulting in lost $.
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Giftbit Scorecard Summary

Likelihood to Recommend (1)
5.0
Support Rating (2)
5.0

What is Giftbit?

Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.
Categories:  Customer Loyalty Program

Giftbit Features

Has featureRESTful API: automate gift card sending programmatically and with ease through your own system. Giftbit handles the purchasing, activation and delivery.
Has featureTracking, data and management: insights on delivery, usage, and recipient behavior.
Has featureControl of delivery: you control delivery of the gift card via email, text or in-app. You can also bulk send gift cards to any number of people instantly.
Has featureTeam accounts: You can transfer funds between your co-workers accounts and run team level reports without sharing a log-in.
Has featureCustomize branding: you control the branding and messaging associated with the gift card.
Has featureCost efficiency: you don’t hold any gift card inventory. You also get credit back for unclaimed gift offers.

Giftbit Video

Giftbit Integrations

Giftbit Competitors

Tango Card, Rybbon, Amazon Incentives

Giftbit Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

Giftbit Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
40%

Giftbit Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media

Giftbit Technical Details

Operating Systems: Unspecified
Mobile Application:No