Name: Giftbit
Rating: 9.3 (12 reviews)
Author: Giftbit

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Version Control

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Crypto Tax

Spend Management

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Asset Tokenization

Cloud Storage

Component Content Management

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Load Testing

Managed Public Cloud Infrastructure

Migration

Network Performance Monitoring

Penetration Testing

Privileged Access Management

Relational Database Management Systems

Remote Monitoring and Management

Secure Email Gateway

Software Components

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Data Cleansing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

Revenue Operations

Sales Forecasting

Sales Pipeline

Sales

Car Rental

Church Management

Commercial Drone

Construction Accounting

Geographic Information

Insurance Agency Management

Physical Therapy

Retail Execution

Vertical-Specific

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### Bulk Distribution
Users consistently praise Giftbit's bulk distribution capabilities, highlighting its efficiency in sending out a large number of gift cards at once. The platform's ability to manage multiple users and customize messages for mass distribution has been well-received. While some users encountered minor issues like confusion around purchasing credits, overall, the convenience and time-saving aspects of bulk distribution with Giftbit have been a significant advantage for many users. The tracking features for monitoring gift card usage and the variety of gift card options available have also been positively noted by reviewers. (Source Reviews: [1](https://www.trustradius.com/reviews/giftbit-2022-02-03-10-08-04), [2](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-58-24), [3](https://www.trustradius.com/reviews/giftbit-2022-02-03-09-46-44), [4](https://www.trustradius.com/reviews/giftbit-2022-01-28-11-03-33), [5](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-38-44), [6](https://www.trustradius.com/reviews/giftbit-2022-01-27-11-07-04), [7](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-06-06), [8](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-37-22))

### User Management
Some users find Giftbit's user management capabilities to be a standout feature, praising its ability to save templates, load funds, and efficiently manage multiple users within the platform. However, there are concerns raised about the platform's limitations when it comes to sending gifts internationally. Despite this drawback, many users appreciate the ease of use and responsive customer support provided by Giftbit. (Source Reviews: [1](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-58-24))

### Digital and Physical Cards
User satisfaction with Giftbit's digital and physical cards capabilities varies among reviewers. While some users appreciate the ease of sending bulk gift cards and the ability to customize messaging, others find the process of setting up templates cumbersome. The feature of tracking card usage and the option to save money on unredeemed cards after a certain period receive positive feedback. However, some users express concerns about the clarity of metrics and the process of buying credits for loading into gift cards. Despite these mixed opinions, Giftbit's digital and physical cards functionality remains a key aspect of its service offering. (Source Reviews: [1](https://www.trustradius.com/reviews/giftbit-2022-01-28-11-03-33), [2](https://www.trustradius.com/reviews/giftbit-2022-02-03-10-08-04), [3](https://www.trustradius.com/reviews/giftbit-2022-02-03-09-46-44), [4](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-58-24), [5](https://www.trustradius.com/reviews/giftbit-2021-07-22-10-17-41), [6](https://www.trustradius.com/reviews/giftbit-2022-01-27-11-07-04), [7](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-06-06), [8](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-37-22), [9](https://www.trustradius.com/reviews/giftbit-2020-02-13-14-39-22))

### Incentive Programs
Reviewers have expressed a mix of opinions regarding Giftbit's incentive programs. While some users appreciate the ease of sending out gift cards and the variety of options available, others have raised concerns about the platform's limitations, such as the inability to send gifts internationally. Additionally, there have been mentions of challenges with customizing the gifts and potential issues with unredeemed gift cards. Despite these varying viewpoints, Giftbit's incentive programs seem to play a significant role in boosting staff morale and enhancing user engagement. (Source Reviews: [1](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-58-24), [2](https://www.trustradius.com/reviews/giftbit-2022-01-28-11-03-33), [3](https://www.trustradius.com/reviews/giftbit-2022-02-03-10-08-04), [4](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-06-06), [5](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-37-22), [6](https://www.trustradius.com/reviews/giftbit-2022-01-27-11-07-04), [7](https://www.trustradius.com/reviews/giftbit-2021-07-22-10-17-41), [8](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-38-44), [9](https://www.trustradius.com/reviews/giftbit-2020-02-13-14-39-22))

### Employee Rewards
User sentiment regarding Giftbit's employee rewards capabilities is generally positive, with users appreciating the ease of sending out gift cards to employees, prospects, and customers. The ability to customize the gift card amounts and the wide variety of options available have been highlighted as key strengths. Users have also noted that Giftbit is particularly effective for sending bulk incentive gift cards or company gifts, making it a valuable tool for boosting staff morale and showing appreciation. While some users have mentioned minor issues such as limitations with certain gift card options, overall, Giftbit's employee rewards feature seems to be well-received by users for its convenience and versatility. (Source Reviews: [1](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-58-24), [2](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-37-22), [3](https://www.trustradius.com/reviews/giftbit-2022-01-28-11-03-33), [4](https://www.trustradius.com/reviews/giftbit-2022-02-03-10-08-04), [5](https://www.trustradius.com/reviews/giftbit-2022-02-03-09-46-44), [6](https://www.trustradius.com/reviews/giftbit-2021-07-22-10-17-41))

### Customer Appreciation
Users generally agree that Giftbit's customer incentive feature significantly enhances customer engagement and facilitates appointments with busy clients. Reviewers appreciate how Giftbit streamlines the process of showing customer appreciation, making it easier to connect with clients and strengthen relationships. The integration with Zapier is particularly praised for its efficiency in sending personalized gift cards, saving users valuable time and effort. Additionally, users find that the ability to send gift cards in small batches adds a personalized touch to their customer appreciation efforts. (Source Reviews: [1](https://www.trustradius.com/reviews/giftbit-2022-01-27-11-07-04), [2](https://www.trustradius.com/reviews/giftbit-2021-07-29-09-38-44), [3](https://www.trustradius.com/reviews/giftbit-2022-01-27-10-06-06))

Based on user reviews, the most common recommendations for Giftbit are as follows:

- Many users find Giftbit to be convenient and easy to use for group gifting. They appreciate the seamless process it offers, making it quick and hassle-free to send and receive gifts.
- Users suggest giving Giftbit a try, highlighting its convenience as a major selling point. They recommend experiencing the ease of use for oneself and taking advantage of its features for group gifting.
- Some users advise against using Giftbit and suggest exploring alternative services. While not elaborating on specific issues, they believe there may be better options available in the market.

In summary, users recommend using Giftbit for its convenience and ease of use. However, there are also suggestions to consider alternative services to ensure the best possible experience for group gifting.

Giftbit has been utilized by various users to solve a range of challenges and enhance their experiences. For instance, businesses have used Giftbit to offer incentives to potential customers, such as doctors, in order to overcome the hurdle of securing their time for appointments. This has proved to be a creative way of incentivizing scheduling and improving customer engagement.

During the pandemic, organizations have turned to Giftbit as a means of boosting staff morale and showing appreciation. For instance, one user, who served as the chair of a staff morale committee, used the platform to send gift cards to employees. The ability to customize messaging and branding allowed for a personalized touch in expressing gratitude to the team members. Moreover, Giftbit's integration with Zapier has saved users hours of time by automating the process of sending gift cards to customers. By streamlining this task, businesses have been able to focus on other important aspects of their operations.

Another key use case has been seen during COVID, where Giftbit was employed to send employee appreciation gifts, acknowledging their hard work during these challenging times. In addition, a growing business has leveraged Giftbit's efficiency to deliver end-of-year thank you gifts to specific teams. The platform's features have allowed for customization and branding options, ensuring that the tokens of appreciation are tailored and meaningful.

Furthermore, Giftbit serves as a digital incentives program that can be connected to consumer panels. This provides users with a hands-off rewards mall where they can redeem points for digital rewards. The ability to track who has opened and viewed gift card links has been particularly useful for users, offering valuable insights into engagement and follow-up actions.

Overall, Giftbit has been praised for its time-saving capabilities when it comes to sending incentives in bulk. Users significantly benefit from avoiding individual service fees for each gift card sent through the platform. Whether it's sending appreciation gifts or providing incentives for customer engagement, Giftbit offers a versatile solution that simplifies and enhances the process.

Intuitive and User-Friendly Interface: Several users have praised Giftbit for its highly intuitive and user-friendly interface. They have found the platform easy to navigate, allowing them to quickly order and send gift cards in just a few minutes. This indicates that Giftbit's efficient and streamlined design enhances the user experience.

Excellent Customer Support: Many reviewers have expressed their satisfaction with the excellent customer support provided by Giftbit. They have shared positive experiences of receiving prompt assistance from the support team when encountering issues or needing help. The responsiveness of the support team, as demonstrated by fixing specific issues within 24 hours, signifies that Giftbit prioritizes providing helpful and timely support to its customers.

Fair Pricing: A number of users have commended Giftbit for its fair pricing structure. They believe that the cost of using Giftbit is reasonable, especially considering how easy it is to use the platform. This suggests that customers feel they are getting good value for their money when using Giftbit for their gift card needs.

Cumbersome Template Setup: Some users have found the process of setting up templates in Giftbit to be cumbersome, requiring more effort and time than expected.

Lack of Important Information on Orders Dashboard: Several reviewers have mentioned that the "Orders" dashboard in Giftbit lacks important information such as recipient's name, email address, and redemption status of gift cards. This makes it difficult for users to track recent gift card sends effectively.

Limited Reporting Features: A number of users have expressed dissatisfaction with the basic reporting features in Giftbit. They feel that the current reporting options are too simplistic and would like to see more advanced reporting capabilities implemented.

Only One Edition

Delivery to an Individual

Delivery to a Corporate Addtess

NextBee headquartered in California offers a referral marketing and customer loyalty platform supporting incentive management with rules configurator and reward distribution, and program management console with segmentation and campaign analytics.

NextBee

Giftbit

Customer Loyalty Program Software helps companies manage complex incentive programs in real time. They typically provide a way of identifying loyal customers, understanding their behaviors, and then rewarding them to return to your store or online location.

Customer Loyalty Program

Likelihood to Recommend

Support Rating

President

Giftbit 2022-01-27 11:07:04

Marketing Manager

Giftbit 2022-01-27 10:06:06

Intuit Mailchimp

Adobe PhotoShop

Adobe Illustrator CC

Supervisor of Special Events & Graphic Design

Giftbit 2021-07-29 09:37:22

Recruiter

Giftbit 2021-07-22 10:17:41

Asana

Slack

Figma

Giftbit 2022-02-03 09:46:44

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Chat system

Bit complex

Whole process

Setting up

Email address

Able to customize

Specific customer

Change fonts

Little confusing

Time consuming

Easy to use

Customer service

Ability to load

User friendly interface

Contact lists

Excellent customer service

Later use

Staff to use

Email templates

Easy integration

Home

Customer Loyalty Program Software

I use Giftbit to offer an incentive to potential customers to meet with me to discuss a specific product. My customers are doctors who own their own practices so getting time with them can be challenging. The gift card helps make getting the appointment easier. I was able to book about 70 appointments over a 3-month period, in part because of the gift card.

The platform is very easy to use. I can order and send a gift card in about a minute.
The support is excellent. The only trouble I had involved getting my logo to display properly in the email sent from Giftbit. Their support team was responsive and had my issue fixed within 24 hours.
The pricing is very fair, especially given how easy the product is.

I found the whole process of setting up the templates cumbersome. That said, once it was done (and I had good help from support), everything was seamless.
It's not as easy as I'd like it to be to see who I sent gift cards to recently. The "Orders" dashboard doesn't show the recipient's name, email address, or whether they've opened/redeemed their gift card. You have to click on each record to get that info, or you have to search for a specific customer. I'd like to be able to scan the dashboard and know who's done what at the bird's eye level.

Ease of use
Support
Selection of gifts
Pricing

Offering the gift cards definitely drove the number of appointments set. I was advertising in a trade journal, so I was hitting the right targets, but the gift card helped drive bookings.
The downside is that I had a pretty large percentage (about half) that were not serious buyers but rather "gift card hunters." This has nothing to do with Giftbit but it's a factor in my consideration of future advertising. Given that I was offering a $50 gift card for the meeting, the gift cards added up to a sizable portion of my ad budget.
If I'm going to offer a gift card, I'm going to use Giftbit.

Mailtrack, Microsoft 365 (formerly Office 365)

Sending gift cards to our customers used to be a total headache. I'd keep a manual list of customers we wanted to send them to, then work with a virtual assistant to manually order them via a third-party vendor. Giftbit saved us hours upon hours of time, thanks to its integration with Zapier. I created a Zap that allows tagging a customer in our CRM and like magic they'd get a gift card in their inbox. It didn't take me more than a few minutes to set up.

Easy integration with Zapier
Professional, not-scammy looking emails
Affordable

I don't believe the gift cards work internationally, but I may be wrong

I used Giftbit, as the chair of our staff morale committee, to send gift cards to staff during the pandemic when we couldn't gather together as a group. Normally, we provide meals to staff throughout the year and because of COVID, we had to get creative with how to boost morale and show appreciation for our employees this past year and a half. We sent gift cards to staff using Giftbit on three or four occasions so far, and it was an easy way to send out a lot of gift cards at a time and the staff loved being able to choose their own restaurant or store.

It's super easy to buy and send the gift cards. I used the links and they were sent to me right away in an Excel sheet.
There was a good variety of gift cards to choose from to offer to our staff.
User-friendly interface for our staff to use (even the not-so-technologically-savvy!

I would love to be able to customize the actual gift more by being able to add more graphics, change fonts, etc.
As a nonprofit organization, we can't really afford to lose so much money by people not claiming gift cards, which is why we chose to buy links. Using the links is very time consuming to send out.

Gift card variety options for different staff
Quick buying options for last-minute organization of projects
The ability to buy links instead of just sending out the gift cards to individual emails

Our experience with Giftbit definitely raised staff morale.
Love that you are able to customize how much you want to offer on the gift cards

Mailchimp, Adobe PhotoShop, Adobe Illustrator CC

We used Giftbit at the [beginning] of COVID as an employee appreciation gift to our all our associates to thank them for all their handwork during the pandemic.

Easy to use
Excellent customer service
Several gift cards to pick from
Quick response times from Giftbit

Honestly I can't think of any improvements at this time

Easy to use
Quick turnaround
User friendly

Great employee response to the gift card
Our employees thought it was easy to use
We liked the different gift card option
We weren't very impressed with the Charity Choice selection

Our growing business was looking at a quick and efficient way to deliver end-of-year thank you gifts in the form of gift cards to a specific product and marketing team, in addition to our normal company-wide gifts. We wanted them sent alongside a personal email written by their superiors, so they all felt individually appreciated. Giftbit allowed us to send gift card links separately and could customize the messaging and branding, so it felt like our company's. 
For other teams, we utilized their mass template, where you can choose variable data to insert into a larger template and send out as a branded gift card. 
The response was positive, and everyone said they were very easy to use. The only frustrating part was accidentally sending a few with expiration dates that were less than two months away, so we had to adjust, so they expired a year later. What's really nice is that you can see who has opened their links, who has viewed their links, etc.

Sending mass brand-templated gift cards
Choosing which type of gift card you want (e.g. Starbucks, Amazon)
Showing metrics for gift cards

The process of buying credits to then load into gift cards was a little confusing
Would be nice to have an overview of all metrics in one place, like seeing all gift cards opened or unopened instead of only showing in the batches they were sent

Mass sending
Brand customization
Choice of card (e.g. Amazon, Starbucks)

A majority of recipients used their gift cards

Giftbit

Overview

What is Giftbit?