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Giftbit

Score9.3 out of 10

12 Reviews and Ratings

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What is Giftbit?

Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.

Categories & Use Cases

Reviews

What users are saying about Giftbit.
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Giftbit is Very Easy and Offers Good Support

Incentivized
Scott HendersonView profile
President in Sales at Southeastern Predictive Health (1-10 employees employees)

Use Cases and Deployment Scope

I use Giftbit to offer an incentive to potential customers to meet with me to discuss a specific product. My customers are doctors who own their own practices so getting time with them can be challenging. The gift card helps make getting the appointment easier. I was able to book about 70 appointments over a 3-month period, in part because of the gift card.

Pros

  • The platform is very easy to use. I can order and send a gift card in about a minute.
  • The support is excellent. The only trouble I had involved getting my logo to display properly in the email sent from Giftbit. Their support team was responsive and had my issue fixed within 24 hours.
  • The pricing is very fair, especially given how easy the product is.

Cons

  • I found the whole process of setting up the templates cumbersome. That said, once it was done (and I had good help from support), everything was seamless.
  • It's not as easy as I'd like it to be to see who I sent gift cards to recently. The "Orders" dashboard doesn't show the recipient's name, email address, or whether they've opened/redeemed their gift card. You have to click on each record to get that info, or you have to search for a specific customer. I'd like to be able to scan the dashboard and know who's done what at the bird's eye level.

Most Important Features

  • Ease of use
  • Support
  • Selection of gifts
  • Pricing

Return on Investment

  • Offering the gift cards definitely drove the number of appointments set. I was advertising in a trade journal, so I was hitting the right targets, but the gift card helped drive bookings.
  • The downside is that I had a pretty large percentage (about half) that were not serious buyers but rather "gift card hunters." This has nothing to do with Giftbit but it's a factor in my consideration of future advertising. Given that I was offering a $50 gift card for the meeting, the gift cards added up to a sizable portion of my ad budget.
  • If I'm going to offer a gift card, I'm going to use Giftbit.

Other Software Used

Mailtrack, Microsoft 365 (formerly Office 365)

Better experience for us and our customers than manually sending out gift cards

Incentivized
Alfredo SalkeldView profile
Marketing Manager in Marketing at Buddha Bee Apiary (51-200 employees employees)

Use Cases and Deployment Scope

Sending gift cards to our customers used to be a total headache. I'd keep a manual list of customers we wanted to send them to, then work with a virtual assistant to manually order them via a third-party vendor. Giftbit saved us hours upon hours of time, thanks to its integration with Zapier. I created a Zap that allows tagging a customer in our CRM and like magic they'd get a gift card in their inbox. It didn't take me more than a few minutes to set up.

Pros

  • Easy integration with Zapier
  • Professional, not-scammy looking emails
  • Affordable

Cons

  • I don't believe the gift cards work internationally, but I may be wrong

Most Important Features

  • Automation

Return on Investment

  • At least 2 hours per week saved

Giftbit is a great tool to reward staff!

Incentivized
Brittany Houchins
Supervisor of Special Events & Graphic Design in Marketing at Directions for Living (201-500 employees employees)

Pros

  • It's super easy to buy and send the gift cards. I used the links and they were sent to me right away in an Excel sheet.
  • There was a good variety of gift cards to choose from to offer to our staff.
  • User-friendly interface for our staff to use (even the not-so-technologically-savvy!

Cons

  • I would love to be able to customize the actual gift more by being able to add more graphics, change fonts, etc.
  • As a nonprofit organization, we can't really afford to lose so much money by people not claiming gift cards, which is why we chose to buy links. Using the links is very time consuming to send out.

Most Important Features

  • Gift card variety options for different staff
  • Quick buying options for last-minute organization of projects
  • The ability to buy links instead of just sending out the gift cards to individual emails

Return on Investment

  • Our experience with Giftbit definitely raised staff morale.
  • Love that you are able to customize how much you want to offer on the gift cards

Other Software Used

Mailchimp, Adobe PhotoShop, Adobe Illustrator CC

So happy we found Gift Bit for our employee appreciate gift!

Incentivized
Miranda Swope
Recruiter in Human Resources at MetroNet (1001-5000 employees employees)

Pros

  • Easy to use
  • Excellent customer service
  • Several gift cards to pick from
  • Quick response times from Giftbit

Cons

  • Honestly I can't think of any improvements at this time

Most Important Features

  • Easy to use
  • Quick turnaround
  • User friendly

Return on Investment

  • Great employee response to the gift card
  • Our employees thought it was easy to use
  • We liked the different gift card option
  • We weren't very impressed with the Charity Choice selection

Seamless way to deliver batches of gift cards

Incentivized
Verified User
Employee in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

Our growing business was looking at a quick and efficient way to deliver end-of-year thank you gifts in the form of gift cards to a specific product and marketing team, in addition to our normal company-wide gifts. We wanted them sent alongside a personal email written by their superiors, so they all felt individually appreciated. Giftbit allowed us to send gift card links separately and could customize the messaging and branding, so it felt like our company's.
For other teams, we utilized their mass template, where you can choose variable data to insert into a larger template and send out as a branded gift card.
The response was positive, and everyone said they were very easy to use. The only frustrating part was accidentally sending a few with expiration dates that were less than two months away, so we had to adjust, so they expired a year later. What's really nice is that you can see who has opened their links, who has viewed their links, etc.

Pros

  • Sending mass brand-templated gift cards
  • Choosing which type of gift card you want (e.g. Starbucks, Amazon)
  • Showing metrics for gift cards

Cons

  • The process of buying credits to then load into gift cards was a little confusing
  • Would be nice to have an overview of all metrics in one place, like seeing all gift cards opened or unopened instead of only showing in the batches they were sent

Most Important Features

  • Mass sending
  • Brand customization
  • Choice of card (e.g. Amazon, Starbucks)

Return on Investment

  • A majority of recipients used their gift cards

Other Software Used

Asana, Slack, Figma

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