Carbonite by OpenText vs. eSilo CLOUD Backup

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite by OpenText
Score 7.6 out of 10
N/A
Carbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A
eSilo CLOUD Backup
Score 0.0 out of 10
N/A
eSilo in Jupiter offers a cloud-based SMB endpoint backup and disaster recovery solution, the eSilo CLOUD Backup solution, a software solution that automatically copies chosen files for backup to eSilo's company data centers for safe keeping.N/A
Pricing
Carbonite by OpenTexteSilo CLOUD Backup
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Carbonite by OpenTexteSilo CLOUD Backup
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Carbonite by OpenTexteSilo CLOUD Backup
Features
Carbonite by OpenTexteSilo CLOUD Backup
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Carbonite by OpenText
8.9
24 Ratings
3% above category average
eSilo CLOUD Backup
-
Ratings
Universal recovery10.09 Ratings00 Ratings
Instant recovery3.811 Ratings00 Ratings
Recovery verification9.79 Ratings00 Ratings
Business application protection9.015 Ratings00 Ratings
Multiple backup destinations10.016 Ratings00 Ratings
Incremental backup identification9.721 Ratings00 Ratings
Backup to the cloud9.623 Ratings00 Ratings
Deduplication and file compression9.013 Ratings00 Ratings
Snapshots10.011 Ratings00 Ratings
Flexible deployment8.912 Ratings00 Ratings
Management dashboard8.912 Ratings00 Ratings
Platform support8.913 Ratings00 Ratings
Retention options6.714 Ratings00 Ratings
Encryption9.814 Ratings00 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Carbonite by OpenText
8.6
3 Ratings
1% above category average
eSilo CLOUD Backup
-
Ratings
Continuous data protection8.73 Ratings00 Ratings
Replication8.62 Ratings00 Ratings
Operational reporting and analytics7.23 Ratings00 Ratings
Malware protection9.01 Ratings00 Ratings
Multi-location capabilities8.32 Ratings00 Ratings
Ransomware Recovery10.02 Ratings00 Ratings
Best Alternatives
Carbonite by OpenTexteSilo CLOUD Backup
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.7 out of 10
Cove Data Protection
Cove Data Protection
Score 9.7 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Carbonite by OpenTexteSilo CLOUD Backup
Likelihood to Recommend
9.1
(49 ratings)
-
(0 ratings)
Likelihood to Renew
5.0
(8 ratings)
-
(0 ratings)
Usability
8.9
(3 ratings)
-
(0 ratings)
Support Rating
8.2
(3 ratings)
-
(0 ratings)
Implementation Rating
6.4
(1 ratings)
-
(0 ratings)
User Testimonials
Carbonite by OpenTexteSilo CLOUD Backup
Likelihood to Recommend
OpenText
More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
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eSilo
No answers on this topic
Pros
OpenText
  • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
  • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
  • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
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eSilo
No answers on this topic
Cons
OpenText
  • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
  • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
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eSilo
No answers on this topic
Likelihood to Renew
OpenText
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
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eSilo
No answers on this topic
Usability
OpenText
Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
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eSilo
No answers on this topic
Support Rating
OpenText
I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
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eSilo
No answers on this topic
Implementation Rating
OpenText
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
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eSilo
No answers on this topic
Alternatives Considered
OpenText
Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
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eSilo
No answers on this topic
Return on Investment
OpenText
  • We have a safety net that we didn't have before.
  • Key players are now backed up through an automated system that was easy to silently install.
  • The resources used impacted our exchange server negatively and slowed email until it was disabled.
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eSilo
No answers on this topic
ScreenShots