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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite by OpenText

    Score7.1 out of 10
    N/ACarbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A
    Pricing
    Carbonite by OpenText
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Carbonite by OpenText
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Carbonite by OpenText
    Considered Both Products
    OpenText
    Chose Carbonite by OpenText
    The competitors offer a cloud solution, but in more of a clouded document management way. There is no way to live edit files with Carbonite Safe. Dropbox and OneDrive offer you the ability to open the file and use it from the cloud.
    Incentivized
    Chose Carbonite by OpenText
    Ease of use. Carbonite Safe is superior when it comes to this. Again customer service. You can not beat their staff or technicians.
    Incentivized
    Chose Carbonite by OpenText
    Carbonite Safe is the only one that I know of that is autonomous. The other solutions require the user to place things in a certain spot or to copy it manually. Carbonite Safe is "set it and forget it".
    Incentivized
    Chose Carbonite by OpenText
    We use Easus backup as our on site backup solution. Carbonite is definitely in line with what the industry is offering, with the added reliability of multiple offsite storage locations. I am not sure of a company with as good a reputation.
    Incentivized
    Chose Carbonite by OpenText
    Carbonite Server's direction wasn't really for cloud companies as they are more specialized in robust local backup services. I'm a novice when it comes to server backups and replication, but have learned and picked up a lot from talking to the customer center compared to Veeam …
    Incentivized
    Chose Carbonite by OpenText
    As the Carbonite Server Backup tool is one of the best among all backup tools in the market, we like to opt it for several customers. It's very user friendly and most reliable. Deployment part and support is also good.
    Incentivized
    Chose Carbonite by OpenText
    We migrated from NetBackup as we wanted to get rid of our Tape library and media used. We also compared with Veeam to replace the Carbonite server backup. We changed our plan, as we needed storage. It is not in our budget. We continued with Carbonite as they are cheaper in …
    Incentivized
    Chose Carbonite by OpenText
    I prefer code42's admin console, it was cleaner, more responsive, and easier to navigate. The backup system was very similar.
    Incentivized
    Chose Carbonite by OpenText
    We originally used a backup product from Microsoft. It was so glitchy and difficult to set up. We spent a lot of time on the phone with their tech team trying to get it to work. They would come up with different reasons and fixes but in the end, it couldn't do the job so we …
    Incentivized
    Chose Carbonite by OpenText
    Carbonite Safe is a great solution for startup entities. It ranks nicely with Acronis and Carbonite Server Backup. Carbonite Safe is very good for backing up workstations including home computers. This is a good solution for home office users. Acronis does image level backups …
    Incentivized
    Chose Carbonite by OpenText
    We use Mozy in this client setting because he was more familiar with the user interface and workflow than the other products.
    Incentivized
    Chose Carbonite by OpenText
    Amazon Cloud Drive deleted TONS of photos I backed up years ago. I'll never trust it again. I liked Dropbox better than Box b/c of its interface and intuitiveness. Google Drive is easy but doesn't back up automatically.
    Incentivized
    Chose Carbonite by OpenText
    EVault came back as a solid choice, without the added cost of retrieving our data in the event of the emergency.
    Incentivized
    Chose Carbonite by OpenText
    We used Symantec before EVault and our backups were large and took a long time. We were not confident in incremental backups given the amount of data we have, so we needed something that would take a backup and then only grab the changes. Carbonite EVault does that for us.
    Incentivized
    Chose Carbonite by OpenText
    We're in the financial industry, so there are certain standards that we make sure we're following. Outsourcing that role to a specialist in the area helps lighten our work load to we can concentrate on day-to-day business activities and not outside regulations. Flexibility, …
    Incentivized
    Chose Carbonite by OpenText
    We have looked at Symantec Backup Exec and actually use it for some of our less important systems. We are currently taking a look at Veeam as an alternative to EVault because of the real-time replication to live machines that Veeam may be able to provide. But so far, EVault has …
    Incentivized
    Chose Carbonite by OpenText
    We have not used or evaluated other similar products. My only experience in disaster recovery involved backing up to tapes and taking those tapes to an off-site location to restore the system, which was a much longer process.
    Incentivized
    Chose Carbonite by OpenText
    I have used HP Data Protector in the past - prefer EVault because I value the cloud solution for its ease of use and reliability. Like the online portal to manipulate backups because it provides mobility. Also like EVault central control software which is very easy to use just …
    Incentivized
    Chose Carbonite by OpenText
    Product was in place before I started working here. It works well for us because the cost was low and it supported our applications and operating systems. We will be evaluating backup and recovery within 12 months to see if EVault is still the best product for us.
    Incentivized
    Chose Carbonite by OpenText
    I was not involved but major factors were the cloud, no tapes and remote site management
    Incentivized
    Chose Carbonite by OpenText
    Went out of business but they had a sweet appliance that could be moved and the agents could still find it through a cloud/web site that directed it to it's serial number. Made it great to backup laptops too since they moved around and it wasn't always possible to reconfigure …
    Incentivized
    Chose Carbonite by OpenText
    EVault is a cheaper and more reliable solution and has less management and moving parts than the other vendors.
    Incentivized
    Chose Carbonite by OpenText
    Used Symantec Backupexec before Evault. Have not needed to evaluate another product in 8+ years.
    Incentivized
    Chose Carbonite by OpenText
    No cloud backup.
    Incentivized
    Chose Carbonite by OpenText
    Mozy Pro is a great product for entry level and small businesses. It provides simple, effective backups with little to no technical expertise being required by the end users to benefit from it. I found that Code42's CrashPlan, was better when our storage needs increased …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    Features
    Carbonite by OpenText
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite by OpenText
    Feature
    Carbonite by OpenText
    8.7
    24 Ratings
    1% above category average
    Universal recovery10.09 Ratings
    Instant recovery3.311 Ratings
    Recovery verification9.89 Ratings
    Business application protection9.015 Ratings
    Multiple backup destinations10.016 Ratings
    Incremental backup identification9.821 Ratings
    Backup to the cloud9.423 Ratings
    Deduplication and file compression9.013 Ratings
    Snapshots10.011 Ratings
    Flexible deployment8.812 Ratings
    Management dashboard8.812 Ratings
    Platform support8.813 Ratings
    Retention options6.014 Ratings
    Encryption9.914 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite by OpenText
    Feature
    Carbonite by OpenText
    8.4
    3 Ratings
    1% below category average
    Continuous data protection8.33 Ratings
    Replication8.32 Ratings
    Operational reporting and analytics6.93 Ratings
    Malware protection9.01 Ratings
    Multi-location capabilities8.22 Ratings
    Ransomware Recovery10.02 Ratings
    Best Alternatives
    Carbonite by OpenText
    Small Businesses
    Acronis Cyber Protect
    Score8.7 out of 10
    Medium-sized Companies
    MSP360 Backup
    Score7 out of 10
    Enterprises
    Druva Security Cloud
    Score9.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    Carbonite by OpenText
    Likelihood to Recommend
    8.9
    (49 ratings)
    Likelihood to Renew
    5.0
    (8 ratings)
    Usability
    8.7
    (3 ratings)
    Support Rating
    8.2
    (3 ratings)
    Implementation Rating
    6.4
    (1 ratings)
    User Testimonials
    Carbonite by OpenText
    Likelihood to Recommend
    OpenText
    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Incentivized
    Read full review
    Pros
    OpenText
    • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
    • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
    • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
    Incentivized
    Read full review
    Cons
    OpenText
    • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
    • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
    Incentivized
    Read full review
    Usability
    OpenText
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
    Read full review
    Support Rating
    OpenText
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
    Read full review
    Implementation Rating
    OpenText
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • We have a safety net that we didn't have before.
    • Key players are now backed up through an automated system that was easy to silently install.
    • The resources used impacted our exchange server negatively and slowed email until it was disabled.
    Incentivized
    Read full review
    ScreenShots