Cardknox vs. Opayo by Elavon

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.

This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.

Incentivized

• Customer support is fantastic
• Payment technology is the best I've seen in payment industry.
• The solution is very comprehensive and flexible for our demanding needs.

Incentivized

• Simple. If you use a Sage accounting product the integration is seamless.
• PCI compliant. PCI compliance is assured through the provided Trustwave audit.
• Secure. Keeps all card numbers remotely, none stored locally where they could be exposed by a hack or dishonest employee.
• Robust. API for integrating into multiple web platforms and extensive reporting capabilities through the secure web portal.

Incentivized

• Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.

Incentivized

• When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation.
• It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up.
• If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation.

Incentivized

Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!

We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

Incentivized

We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.

Incentivized

It plays better with Sage 50. It has better associates should you have an issue. It's reasonably priced.

Incentivized

• Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
• It is much faster and smoother to find and charge a card when necessary.

• By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting.
• Eliminates clerical errors in recording paymens.
• Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions.
• Insures PCI compliance with scheduled monitoring. No need for a separate product.

Incentivized